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Alliance Laundry Systems ZWNE8RSN115FW01, Troubleshooting Manual, Page: 1 / 43

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Alliance Laundry Systems ZWNE8RSN115FW01 Troubleshooting Manual Download Page 1

T

roubleshooting

Home Topload Washers

Refer to Page 7 for Model Numbers

TLW24C_SVG2

Original Instructions
Keep These Instructions for Future Reference.
CAUTION: Read the instructions before using the machine.

(If this machine changes ownership, this manual must accompany machine.)

www.alliancelaundry.com

Part No. 204560ENR1

April 2020

Summary of Contents for ZWNE8RSN115FW01

Page 1: ...umbers TLW24C_SVG2 Original Instructions Keep These Instructions for Future Reference CAUTION Read the instructions before using the machine If this machine changes ownership this manual must accompan...

Page 2: ......

Page 3: ...re to install maintain and or operate this product according to the manufacturer s instruc tions may result in conditions which can produce serious injury death and or property damage Do not repair or...

Page 4: ...g or operating the machine Always contact your dealer distributor service agent or the man ufacturer about any problems or conditions you do not under stand Locating an Authorized Service Person Allia...

Page 5: ...Mode 18 Software Version Display Mode 18 Suds Toggle Mode 18 Water Level Display Mode 18 Mixing Valve Solenoid Test 18 Pressure Sensor Test 18 Error Codes 19 Troubleshooting Flowcharts 23 No Hot Wate...

Page 6: ...alues Through Serial No 1912999999 38 Default Cycle and Modifier Values Models with T or C in the 12th position of model number starting Serial No 2001000001 40 Default Cycle and Modifier Values Model...

Page 7: ...NW29 AWNE8RSN305SW01 AWNE9RSN305NW36 AWNE8RSN545RW01 AWNE9RSN305XW01 AWNE9RSN115CW01 AWNE9RSN305XW34 AWNE9RSN115CW14 AWNE9RSN545DW01 AWNE9RSN115FW01 ZWNE8RSN115FW01 AWNE9RSN115TW01 ZWNE8RSN545RW01 AWN...

Page 8: ...cle begins with a wash fill The water temperature is deter mined by the temperature selected on the control While water fills the washtub a column of air is trapped in a pressure bulb and hose The air...

Page 9: ...will increase to extract water from the load and the pump will continue running to remove the water Water is introduced during the wash spin to spray the garments and remove suds from them The wash s...

Page 10: ...st Procedure Quick Reference Chart NOTE ES refers to the External Supply Outputs Num ber Display Status LEDs Lit Motor Valves Lid Pump Exit Step 0 tL None Off None Unlocked Off 1 Machine Type 1 00 Non...

Page 11: ...e Agitate ES4 Locked Off 1 Short Stroke 16 actual RPM and OBL numbers Spin Factory Spin Profile None Soft ware Ver sion 3 and lower Hot Cold ES 1 2 3 4 Cycle Out put Soft ware version 4 and high er Lo...

Page 12: ...Exit when step timed out 6 Exit when lid locks 7 Exit when lid is closed 8 Exit when lid is opened 9 Exit when drive communication is established 10 Exit when machine unpowered 11 Exit when unbalance...

Page 13: ...s P2 Temp Cold Cold P3 Load Size Small P4 Soil Level Light P5 Heavy Duty Next to keypad P6 Favorites Next to keypad P7 Perm Press Next to keypad P8 Bulky Next to keypad P9 Normal Eco Next to keypad 10...

Page 14: ...cycle long agitate The control will remain in this mode until the Start Pause keypad is pressed Short Stroke Agitate In Software Version 3 and higher this is skipped This step checks the Regular Agita...

Page 15: ...onfiguration OFF ON Switch 1 120 Volt AC Sup ply 240 Volt AC Sup ply Switch 2 Spray Rinse Enable Spray Rinse Disa bled Switch 3 Regulated Water Temperature Fill Levels Unregulated Water Temperature Fi...

Page 16: ...Mode Enter Factory Test Mode 2 7 Start Mode under 5 minutes Enter Exit Test Counter 2 9 Start Mode Toggle Keypad Acknowledgement 13 14 Start Mode Turn On Off Rainbow Pizzazz display 9 10 Start Mode En...

Page 17: ...ts will be accompanied by the LED 25 and the two least significant digits will be accompanied by LED 26 This counter will cycle continuously while in this mode To exit this mode either press the two k...

Page 18: ...are version number Each display appears for two seconds All LEDs are off while in this mode Suds Toggle Mode The control has the ability to extend the time of a cycle to help eliminate suds While in S...

Page 19: ...hose is not too tall If pump is overheating frequency voltage on ma chine pump do not match Er Ll Non Fatal Lid Locking Error Check if lock is wet Allow to dry Check lid lock alignment Check for broke...

Page 20: ...ion between front end control and drive board Left Decimal Point blinking on display one second on off Maximum intended speed not reached in final spin This could be due to an unbalanced load excessiv...

Page 21: ...or or one of its electrical phases is not connected Check that the harness from the motor to the drive board is fully plug ged in on both ends and that there is no damage to the motor harness Make sur...

Page 22: ...ar error Replace drive board if error persists Ed 54 Pump Pin HW On Off Fail Hardware failure Unpower to clear error Replace drive board if error persists Ed 57 Recirculation Pin HW On Off Fail Error...

Page 23: ...to check voltage using a multimeter Refer to the washer s serial plate to determine proper voltage it is designed to operate on Refer to Figure 2 for serial plate location Troubleshooting Flowcharts C...

Page 24: ...en or replace hose Yes Is there proper voltage refer to serial plate output from output board to the mixing valve hot solenoid No Disconnect hot fill hose and clean or replace screen Yes Is hot soleno...

Page 25: ...en or replace hose Yes Is there proper voltage refer to serial plate output from output board to the mixing valve cold solenoid No Disconnect cold fill hose and clean or replace screen Yes Is cold sol...

Page 26: ...al display Is there no hot water Is there no cold water No Refer to No Hot Water flowchart Yes Refer to No Cold Water flowchart Yes Troubleshooting Flowcharts Copyright Alliance Laundry Systems LLC DO...

Page 27: ...e made to the washer to fill faster on these settings Are fill hose filter screens plugged with debris Are mixing valve screens plugged with debris No Clean or replace screens Yes Is water pressure to...

Page 28: ...noperative No Replace hose or pressure bulb Yes Was there a siphoning action started in washer causing water to be siphoned from washer during cycle due to end of drain hose being lower than cabinet t...

Page 29: ...duction test Is the pressure sensor connected to the front end control properly Is the pressure sensor harness damaged Yes Connect the sensor to the front end control No If Pressure Sensor error is st...

Page 30: ...ken or loose Yes Check wiring to lid lock Check catch on lid If both are ok is proper voltage refer to serial plate present No Motor won t run No Replace belt Yes Is there broken loose or incorrect wi...

Page 31: ...re clothes stuck between tubs Is there a bind in upper or lower bearing No Remove clothes and retest Yes Replace bearings Yes Troubleshooting Flowcharts Copyright Alliance Laundry Systems LLC DO NOT C...

Page 32: ...t panel and install drain hose into base retainer block on base Yes Is wiring from pump to drive board broken loose or incorrect No Replace pump Yes Is there proper voltage refer to serial plate prese...

Page 33: ...o Adjust leveling legs Make sure rear leveling legs are free Yes Are cabinet screws incorrect or loose No Relocate washer or support floor to eliminate weak or spongy condition Yes Is base damaged was...

Page 34: ...es Is water coming out of overflow holes in upper tub cover due to out tub leaning back or not level No Replace gasket Yes Is there an obstruction in drain causing water to come over top of outer tub...

Page 35: ...s Are all lid bumpers in place Yes Level washer No Is wiring to lid lock broken or disconnected Yes Replace bumpers No Is lock securely attached to mounting bezel No Repair or reconnect harness Yes Is...

Page 36: ...ation or flexing of weak floor will cause exces sive vibration Do not slide washer across floor once the leveling legs have been extended as legs and base could become damaged NOTE For areas with unev...

Page 37: ...gitate 8 00 Refill Hold WA Yes 5 Wash Drain 1 00 Evacuate 20 Deep Spin 6 Wash Hold 2 00 Evacuate Wash 7 Wash Fill 4 00 TSEL Hold 20 Yes 8 Wash Agitate WT Refill Hold WA Yes 9 Wash Extract 5 30 Evacuat...

Page 38: ...eous Drain Speed Reverse Soak Prewash Fill 1 Wash Fill 4 00 TSEL Hold 20 Yes Soak 2 Wash Agitate 4 00 Refill Hold WA Yes 3 Wash Soak ST Hold 0 Yes Prewash 4 Wash Agitate 8 00 Refill Hold WA Yes 5 Wash...

Page 39: ...l Medium 9 19 24 29 500 820 Perm Press Warm Cold Auto Fill Medium 5 10 15 20 400 665 Bulky Cold Cold Auto Fill Medium 5 10 15 20 400 665 Normal Eco through Serial No 180999999 9 Warm Cold Auto Fill Me...

Page 40: ...65 820 500 820 Handwash Cold Cold Auto Fill Medium 5 9 13 17 400 400 SP1 Eco Heavy Du ty Warm Cold Auto Fill Medium 9 14 19 24 500 820 SP2 Eco Delicate Warm Cold Auto Fill Medium 5 9 13 17 400 500 SP3...

Page 41: ...500 820 Delicate Cold Cold Auto Fill Medium 5 9 19 30 400 500 Spin Cold Cold Auto Fill Max 300 500 665 820 500 820 Handwash Cold Cold Auto Fill Medium 5 9 19 30 400 400 SP1 Eco Heavy Du ty Warm Cold...

Page 42: ...old Cold Auto Fill Max 300 500 665 820 500 820 Delicate Cold Cold Auto Fill Medium 5 9 13 17 400 500 Spin Cold Cold Auto Fill Max 300 500 665 820 500 820 Handwash Cold Cold Auto Fill Medium 5 9 13 17...

Page 43: ...tes High P6 Wool Low P7 Athletic Low P8 Denim High Table 17 Keys Cycle charts use the abbreviations defined below Abbreviation Definition FIN Final Spin Speed Limit Refer to Table 14 INT Intermediate...

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