Alliance Laundry Systems TC5102WN, User Manual

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Washer Symptom Possible Cause/Solution
Won't Drain • Make sure drain hose is not kinked or twisted.
• Make sure drain hose is not clogged.
• Make sure drain receptacle is not clogged.
• Refer to the Installation instructions to make sure that the drain hose has been
properly installed.
Water Leaks • Check that fill hoses are properly installed on the faucets and the washer’s water
mixing valve.
• Check the condition of the fill hoses. Replace fill hoses every five years.
• Make sure drain receptacle is not clogged.
• Check laundry room plumbing.
• Check house water pressure. In cases of extremely low water pressure, leaking
may occur.
• Laundry load may be oversudsing or overloaded. Use less detergent (or low-suds-
ing detergent) and proper load sizes.
Is Noisy • Wash load may be unbalanced. Open lid and redistribute the load.
• Make sure washer is level. Uneven leveling can cause vibration.
• A newly installed washer may make a knocking sound if the machine has been in
storage. The belt may have settled. Run washer through 4-5 cycles to loosen belt.
Washer operation will not be affected.
Load Is Too Wet • Wash load may be unbalanced. Open lid and redistribute the load.
• Load is too small. Add items to make full load.
Wrong Water Temperature • Make sure that the controls are properly set.
• Check fill hoses. Make sure hot faucet hose is connected to hot mixing valve (indi-
cated with “H” on the valve bracket) and cold faucet is connected to cold mixing
valve (indicated with “C” on the valve bracket).
• Make sure laundry room water heater is adjusted properly.
• The Normal Eco cycle uses a colder water temperature.
Too Many Soap Suds • Laundry load may be oversudsing. Make sure you are using low-sudsing, high effi-
ciency (HE) detergent.
• Make sure you are using the amount of detergent recommended on the deter-
gent’s label. If using non-HE detergent, use only 1/2 of the detergent manufactur-
er's recommended amount.
• Laundry load may be overloaded. Make sure you are using proper load sizes.
Status Lights Flashing Status lights may flash or remain on continuously to indicate an error condition. The
number of flashes listed below is followed by a pause. Then the flash sequence will
repeat.
WASH, RINSE STATUS lights flash 2
times
Fill Error
• This code will appear if the washer has not reached the fill level after 30 minutes
during a wash or rinse fill.
• Make sure hot and cold water faucets are turned on.
• Make sure that the fill hoses are not kinked or twisted.
• Clean the screens in the water mixing valve and the filter screens located at the
faucet end of the fill hoses.
• Unplug the machine for 15 seconds to clear this code.
Table continues...
Troubleshooting
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22 Part No. 204954EN