Diagnosing Failure 12
3. Check the output relay that
powers the inlet valve.
If the relay stays closed and
the relay is broken, replace the
wash computer.
Table 63
In Case of Steam Heating
If the steam has not enough heating power (too low temperature),
the machine will be filled with too much water at the heating
part. This will result in an increased water, energy and supply
consumption.
It’s strongly recommended that the heating installation works
with enough heating power.
A simple solution can also be to reduce the programmed target
water level. As less steam will be required, the normal water lev-
el should be reached. In the initialization menu it is also possible
to adjust the alarm level to avoid the error message, though this is
not recommended.
Failure 13: Heating Failure
If the heater elements are not functioning : message 13 will be
displayed. The message is generated when the temperature is not
raising with 37.4°F [3°C] in 10 minutes time.
Diagnosing Failure 13
1. Check if the heating contac-
tor is activated.
If the heating contactor is not
activated: repair the wiring or
replace the contactor.
2. Check if the heating ele-
ments are heating.
If the heating elements are not
heating: Repair the wiring or
replace the defective heater el-
ements.
3. Check if the temperature
sensor is functioning.
If the temperature sensor is de-
fective: replace the tempera-
ture sensor.
4. Check the output relay that
powers the heating contactor.
If the relay is broken, replace
the wash computer.
Table 64
Failure 14: Heating Time Failure
When after x minutes the target temperature is not reached (for a
machine set as wait for heat): Message 14 will be displayed.
x = The programmed Maximum heating time in the Initialization
Menu.
Diagnosing Failure 14
1. Check if the programmed
Maximum Heating time in the
Initialization menu is accepta-
ble.
If the machine has a small
heating capacity, increase the
value of the Maximum heating
time. The default is 60 seconds
(for machines with big heating
capacity).
2. Check if the heating resis-
tors are heating.
If the heating resistors are not
heating: Repair the wiring or
replace the defective heater el-
ements.
3. Check the water tempera-
ture.
If the hot water supply temper-
ature is too low: increase the
temperature of the hot water.
4. Check if the temperature
sensor is functioning.
If the temperature sensor is de-
fective: replace the tempera-
ture sensor.
Table 65
Failure 15: Too Hot
When the water temperature is 59°F [15°C] above the target tem-
perature : Message 15 will be displayed.
For evaluation of the problem, you can follow the water tempera-
ture of the bath on the display of the washing machine by press-
ing the Service Button on the keypad.
Diagnosing Failure 15
1. Check if correct water in-
let valves have been pro-
grammed.
If only hot water inlet valves
have been programmed, and
if the hot water supply has a
temperature value above the
programmed wash sequence
value then the temperature of
the wash bath will be too
high.
Choose the correct water in-
let valves for the wash se-
quence when you create or
adjust the parameters of the
wash program.
Don't program only hot water
inlet valves but also cold
ones!
Table 66
continues...
Troubleshooting
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Part No. D1631ENR7
Summary of Contents for IYG065J
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