16
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Hot and cold are reversed. Lines reversed or cartridge
installed upside down.
Rotate the cartridge stem 180° so
that the notch is facing down towards
the drain.
There is no or a low water
flow.
One or both water supplies are
not turned on.
Turn both water supply valves
counterclockwise to the on position.
There is leaking or dripping
from the spout after turned
off the handle.
Grommets not sealing properly. Replace the cartridge.
Misplacement of temperature
limit stops.
Reinstall the temperature limit stops
over the cartridge stem when the
round pit on the stem faces upward.
There is only hot water or
only cold water from the
spouts.
Balancing spool stuck.
Replace the cartridge.
Water comes out of the
tub spout and showerhead
at the same time when
turning on.
If the pattern of the water flow
switches to the shower from the
tub spout, and the leak from the
tub spout is less than 0.01 GPM,
this is a normal occurrence. Or
consider the causes below:
The valve is installed upside
down.
Change the pipe to 1/2 in. IPS or
COPPER.
The pipe used between the
valve and the tub spout is not
1/2 in. IPS, or the COPPER pipe
is incorrect.
Relocate the showerhead or valve to
ensure the minimal distance of 49 in.
The distance between the valve
and the showerhead is less than
49 in.
Remove the tub spout and flush out
debris and/or replace the undersized
line or fittings.
There is a restriction between
the valve and the tub spout.
Remove the valve and reinstall in the
proper orientation.
WARRANTY
The manufacturer warrants this faucet to be free from defects in workmanship and material present
at time of shipment from the factory for a limited lifetime from the date of purchase. This warranty
applies only to the original purchaser. The manufacturer agrees to correct such defects at no charge
or, at our option, replace the faucet with a comparable or superior model. To obtain warranty service,
call our customer service department at 1-866-439-9800 for return authorization and shipping
instructions. You may be required to present a copy of your sales receipt as proof of purchase. All
cost of removal and reinstallation are the expressed responsibility of the purchaser. Any damage to
the faucet by accident, misuse or improper installation, or by affixing accessories not produced by
the manufacturer, are the purchaser’s responsibility. The manufacturer assumes no responsibility
whatsoever for faucet installation during the warranty period. There is no further expressed
warranty. The manufacturer disclaims any and all implied warranties. The manufacturer shall not
be liable for incidental, consequential or special damages arising at or in connection with product
use or performance except as may otherwise be accorded by law. This warranty gives you specific
legal rights, and you may also have other rights that vary from province to province. This warranty
supersedes all prior warranties.
Summary of Contents for 2564457
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