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Rockwell Automation Publication 1492-QS005D-EN-P - February 2020
ClearMark Advanced Printer
Troubleshooting
A message on the touch panel indicates a printer fault or when an ink cartridge needs to be replaced.
Touch [SYSTEMINFO] in the main menu of the touch panel for more detailed information about this message and to
see which measures should be taken. Change to the second page of the System Info and touch [PROTOCOL]. The
event is displayed. Touch [DETAILS] to display further information and an appropriate proposed solution.
Additional Resources
These documents contain additional information concerning related products from Rockwell Automation.
View or download publications at
http://www.rockwellautomation.com/global/literature-library/overview.page
.
EXAMPLE
The printing results are unsatisfactory. The printed image is too weak or is spotted. Check the printer status.
Printer Status
Possible Solution
Has the printer not been used
for a long time?
The ink might have dried up or the printhead nozzles are blocked. If necessary, clean the printhead.
Is the printed image unclear or
doubled?
Contact Rockwell Automation Technical Support.
Is there a problem with the
printer's location?
Make sure that the printer is located on a flat even surface. Install the printer at a site that is free from vibration.
A marker card is stuck in the
printer
Power off the printer and then power it back on again.The card stuck in the printer will be fed out.
The print is irregular, either too
strong or too weak
Check the following if there is a problem with the print quality, such as irregular print or inappropriate ink quantity:
Are you using an out-of-date ink cartridge?
Using expired ink reduces the print quality and can cause damage to the printer.
The printouts are dirty or
spotted
Check the following if the
printed marker areas are dirty
or spotted:
Have you touched the unprinted marker areas of the marker card?
Do not touch the unprinted marker area
Are the marker cards aligned correctly?
• Check the alignment of the inserted marker card.
Are you using an original Rockwell Automation ink cartridge?
• Only use original Rockwell Automation ink cartridges.
• The printer may be damaged if you are not using an original Rockwell Automation ink cartridge or if you are using a refilled cartridge.
Opening the ink tank lid during
the print process
Printing is canceled if the ink tank lid is opened during the printing process.
If you open the lid before the heating unit has switched on, the printing process will resume as soon as the lid is closed.
If you open the lid while the heating unit is already activated, the heating unit will be switched off. The current marker card will be printed and
fed out of the printer without fixation.
A message is displayed on the touch panel.
The filling level of the ink cartridges is set to 'empty'. The printer automatically starts re-initialization of the ink tank system (takes up to 2
minutes).
Resource
Description
ClearMark Advanced Printer User Manual, publication
Provides more detailed information on the setup and user of the ClearMark Advanced Printer
ClearTools Software User Manual, publication
Provides information to install and use ClearTools Software.
Industrial Automation Wiring and Grounding Guidelines, publication
Provides general guidelines for installing a Rockwell Automation industrial system.
Product Certifications website:
Provides declarations of conformity, certificates, and other certification details.