16 • Schlage • ENGAGE Managed Property User's Guide
Control Mobile Enabled Smart locks
Best Practices and Things to Remember
Control Mobile Enabled Smart locks
• Control devices do not support Wi-Fi connectivity.
• Every door access or device setting update MUST use the local Sync
(Door File updates) process and the ENGAGE Mobile Application.
• Control devices require a Sync at the nearby device using the
ENGAGE Mobile Application to gather audits.
• Control devices do support User Schedules; however, Control devices
do not support Holiday Schedules, or Door Schedules programming
because they do not apply to manual deadbolt operation.
• Control construction mode enrolls the Facility Code of the first card
presented.
• Control construction mode will allow ALL OTHER credentials with the SAME Facility Code to have
access.
Schedules
• Schedules can ONLY be created or modified by the ENGAGE Web Application.
• All devices are programmed with the same set of User Schedules defined by ENGAGE at that time.
• Administrators should define ALL schedules needed in the property before commissioning any
device.
• Otherwise every installed and commissioned device may require reprogramming when a new
schedule is made or updated.
• A schedule change will require the Administrator to program each door.
• User Schedule start/stop times and day-of-the-week settings are programmed into each device
upon commissioning or with the Sync process (door file updated).
• Scheduled Temporary Access for maintenance should use User Schedules to set the time-of-day
and User Activation/Expiration settings to enable and disable dates.
• User credentials that are allowed to “Expire” will be available for reuse with all 11 sectors available
for reprogramming
• A device Sync (door file update) is needed to communicate new schedule settings to a device.
• No-tour device programming DOES NOT update device schedule.
Master Credentials
• Consult the local authority to ensure that Master Credential programming is allowed at the property
location.
• When Master Credentials are defined or deleted ALL devices MUST be Sync updated.
• Device Sync (Door File updated) is required to enroll or remove the Master Credential.
• Master Credentials MAY NOT be reused.
Update ICONS
• Device and User Update ICONs
within the ENGAGE Web and Mobile Applications indicates a
device change has been entered into ENGAGE, and the device or the credential requires updating.
• Credential Update ICONs
within the ENGAGE Web and Mobile Applications indicates
a change has been entered into ENGAGE, and the credential requires updating.
• Credential Update ICONs are provided next to the credential name any time the credential has
changes or updates pending and the credential needs to be programmed.
CAUTION:
Control device Audit
information is stored in
a circular buffer. The
oldest audits may be
overwritten by the
latest Audits when
audits are not routinely
gathered in a timely
manner.
