AliveCor, Inc. For support, please email [email protected] or visit
20
Problem
Solution
The ECG was lost when I
was recording it
Rotating your phone while recording so that the screen flips from portrait to landscape
mode will automatically stop the recording and that ECG will not be saved. Please do not
rotate your phone while recording as this will impact the quality of your recording.
I can t see my age in the
PDF report
If your first and last name are longer than 35 characters combined, your age may be
covered due to size restrictions in the PDF report. Please consider using initials for your
first or last name in order to ensure you age is visible.
My credit card isn t being
accepted
In rare occasions, the error message indicating that your credit card is incorrect or invalid
is automatically cleared by rotating the phone from portrait to landscape or vice versa.
Please double check that your credit card information is valid before processing
payments.
