Troubleshooting
Notifications do not appear
on the watch
Please make sure that you have enabled the
Aligator Watch
app to access notifications
as described in this guide (see
→
Setting up
notifications on your watch
)� Alternatively,
open your phone’s settings and enter
„notification access” in the search box
to check that access is enabled for
Aligator Watch
�
The watch does not connect
Always connect your watch using the app,
never through your phone settings�
If you can’t connect your watch, try turning
Bluetooth off and on on your phone and
restarting your phone� If your watch doesn’t
connect, try searching for it again in the
app� If the watch doesn’t connect, reset
it – swipe down from the top of the watch
,
select the settings icon (the cogwheel)
and find the
Reset
menu item� Then restart
your phone and reconnect your watch
in the app, following the procedure
in the
Connecting to your phone
chapter�
The watch cannot be charged with
a power bank
The charging current of the watch is very
small� Therefore, some power banks
mistakenly evaluate the connected watch
as a phone that is already charged
and automatically switch off charging�
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