Section 2 TROUBLE SHOOTING
2-15
Printing Problems
The printer does not print -
n
Make sure the cable connection is secured and the
printer is powered up.
n
Run the printer self test to see if it reports any problem.
n
Check if the printer displays any error messages. A
paper jam may have occurred.
n
Make sure you have already installed the printer driver.
n
Most printer (using parallel or serial port) problems are
software-related. Consult Windows on-line help or
contact the printer vendor for assistance.
n
Try rebooting the system with the printer powered up
and connected first.
The printer does not print what’s on the screen -
n
The information displayed on the screen may not exactly
be the same as what is printed.
n
If the printer print extra and strange symbols, it is the
result of the cache (garbage) in the printer memory
buffer. Cancel all the printer tasks and toggle off the
printer power switch to clear up the memory buffer. Then,
turn the printer back online and print again.
n
Make sure you install the correct printer driver.
Firewire (IEEE1394) and USB Problems
The USB device does not work -
n
Windows NT 4.0 does not support USB protocols
n
Check the settings in the Windows Control Panel.
n
Make sure you have installed the necessary device
drivers.
n
Contact the device vendor for additional support.
The IEEE1394 port does not work -
n
Make sure the cable is fully connected.
n
Make sure you have installed the necessary device
drivers.
n
Contact the device vendor for additional support.
