ALFAtron SUH4T, User Manual, Page: 20 / 22

4K HDBT Splitter 1x4 with PoC
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8. After-sales Service
If there appear some problems when running the device, please check and deal with the
problems referring to this user manual. Any transport costs are borne by the users
during the warranty.
1) Product Limited Warranty: It is warranted that the product will be free from defects
in materials and workmanship for Five years, which starts from the first day you buy
this product (The purchase invoice shall prevail).
Proof of purchase in the form of a bill of sale or receipted invoice which is evidence
that the unit is within the Warranty period must be presented to obtain warranty
service.
2) What the warranty does not cover (servicing available for a fee):

Warranty expiration.

Factory applied serial number has been altered or removed from the product.

Damage, deterioration or malfunction caused by:

Normal wear and tear

Use of supplies or parts not meeting our specifications

No certificate or invoice as the proof of warranty.

The product model showed on the warranty card does not match with the
model of the product for repairing or had been altered.

Damage caused by force majeure.

Servicing not authorized.

Any other causes which does not relate to a product defect

Delivery, installation or labor charges for installation or setup of the product
3) Technical Support: Email to our after-sales department or make a call, please
inform us the following information about your cases.

Product version and name.

Detailed failure situations.

The formation of the cases.
Remarks : For any questions or problems, please try to get help from your local
distributor.
1. Limited warranty in respect of Alfatron Products Only
1.1 This limited warranty covers defects in materials and workmanship in this product.
1.2 Should warranty service be required, proof of purchase must be presented to the
Company. The serial number on the product must be clearly visible and not have been
tampered with in any way whatsoever.
1.3 This limited warranty does not cover any damage, deterioration or malfunction
resulting from any alteration, modification, improper or unreasonable use or