ALF-SUK2
14
8. After-sales Service
Should you experience problems using the ALF-SUK2, please refer to the manual and
troubleshooting and maintenance section (8). Should the error persist, note that any
transport costs of the equipment to the distributor are borne by the user during the
warranty.
1) Product Limited Warranty:
The company warrants that its products will be free
from defects in materials and workmanship for
seven years,
which starts from the
first day of purchase.
Proof of purchase in the form of a bill of sale or receipted invoice which is evidence
that the unit is within the warranty period must be presented to obtain warranty
service.
2) What the warranty does not cover (servicing available for a fee):
●
Warranty expiration.
●
Factory applied serial number has been altered or removed from the product.
●
Damage, deterioration or malfunction caused by:
●
Normal wear and tear
●
Use of supplies or parts not meeting product specifications
●
No certificate or invoice as the proof of warranty.
●
The product model showed on the warranty card does not match with the
product or if the product had been altered.
●
Damage caused by force majeure.
●
Servicing not authorized by the company
●
Any other causes which do not relate to a product defect
●
Delivery, installation or labour charges for installation or setup of the product
3) Technical Support:
Contact our after-sales department via email or telephonically
and please inform us the following information about your case:
●
Product version and name.
●
Detailed failure situations.
●
The formation of the cases.
