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PPENDIX
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| Troubleshooting
Before Contacting Technical Support
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EFORE
C
ONTACTING
T
ECHNICAL
S
UPPORT
Check the following items before you contact local Technical Support.
1.
If the 11n Router cannot be configured using a web browser:
■
Be sure to have configured the 11n Router with a valid IP address,
subnet mask and default gateway.
■
Check that you have a valid network connection to the 11n Router
and that the Ethernet port or the wireless interface that you are
using has not been disabled.
■
If you are connecting to the 11n Router through the wired Ethernet
interface, check the network cabling between the management
station and the 11n Router. If you are connecting to the 11n Router
from a wireless client, ensure that you have a valid connection to
the 11n Router.
2.
If you forgot or lost the password:
■
Set the 11n Router to its default configuration by pressing the reset
button on the back panel for 5 seconds or more. Then use the
default user name “admin” and password “admin” to access the
management interface.
3.
If all other recovery measure fail, and the 11n Router is still not
functioning properly, take any of these steps:
■
Reset the 11n Router’s hardware using the web interface, or
through a power reset.
