Alfa Laval AquaFirst
Installation, service and operating instruction
51
17
Warranty
Our equipment comes with a 12-month warranty from the date of shipment.
This may be extended to 6 months from the date of commissioning of the
equipment, subject to commissioning report being mailed to Alfa Laval.
The warranty period is limited to 18 months from the actual date of
shipment from the factory.
The manufacturer’s liability is limited to the replacement of any defective
part that cannot be repaired. No other financial compensation may be
claimed in any case under the warranty
The nature and probable cause of the defect must be reported to the
manufacturer before any action is taken. The defective part should then be
returned to our factory in France for assessment unless written agreement
to proceed otherwise has been obtained from Alfa Laval. The results of the
assessment can only state whether or not the terms of the warranty apply.
Exclusion factors:
Non-compliance with the guidelines for installation, configuration and maintenance:
Over pressures, water-hammer, scaling, noncompliant water quality
Also excluded from the warranty:
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Fitting costs, refitting costs, packaging, transport, and any accessories or equipment not manufactured
by Alfa Laval, which will only be covered by any warranties issued by said third-party manufacturers.
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Any damage caused by connection errors, insufficient protection, misapplication or faulty or careless
operations.
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Equipment disassembled or repaired by any other party than Alfa Laval.
Non-payment will lead to all operational warranties covering the delivered equipment being terminated.
17.1 How to contact Alfa Laval
Our contact details are updated on our website
www.alfalaval.com
.
