5
FREQENTLY ASKED QUESTIONS
If the following troubleshooting guide does not resolve the issues, please contact Essendant
customer service at 1-800-733-4000
Refrigerator does not turn on
• Check if power cord is plugged into a live circuit
with proper voltage
• Check for blown household fuse or tripped circuit
breaker
• Check if refrigerator control is correctly set
Odor
• Check for rotten or spoiled food
• Clean interior if necessary
Foods in the refrigerating chamber are
frozen
• Check if thermostat is over adjusted
• Check if foods containing water are inside the glass
partition
Long-term compressor operation
• On hot days or if room is too warm, the compressor
will run longer
• Check if hot foods were placed in the refrigerator
• Check for thick frost layer (defrost is needed)
• Check if chiller compartment is overstocked
Refrigerator door does not properly
close
• Check if chiller compartment door is stuck by food
packages
• Check if too much food
• Check if refrigerator is properly leveled
Loud noises
• Remove items from top or behind the refrigerator
• Compressor running when starting up or shutting
down
• Electric switch valve may rattle during normal
operation
Condensation
Condensation may collect on the exterior surface and
door seals of the chiller compartment during high
humidity. Wipe away with dry cloth.
Water drops generated on the back of
the refrigerator
The refrigerating chamber will periodically frost and
defrost. This is normal.
