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www.AlenCorp.com 1-800-630-2396
What information do I need when I contact customer service for warranty?
Please refer to the rating label on the side of the unit. This rating label has your unit’s lot code
and other important information we need to assist you.
LiFETiME LiMiTED WARRAnTY
What is Covered?
Alen offers the industry’s first LIFETIME LIMITED WARRANTY program for all our air purifiers.
We warrant your Alen Air Purifier to be free from defects in materials or workmanship for as
long as you own it. Register your Alen Air Purifier at www.alencorp.com/register.
What Will Alen Do?
Alen will, at its option, either furnish a replacement part or replace your air purifier provided
the product is determined by Alen to be defective as a result of faulty material or workmanship
while in normal use. Replacement parts or units will, at Alen’s option, be either new or refur-
bished. Alen’s sole obligation under this warranty is to replace defective parts or replace your
air purifier free of charge. All parts or units that are replaced become the property of Alen.
How To Get Service?
This warranty will be valid only for units in possession of the original purchaser. Proof of
purchase must be presented to Alen’s warranty service representative. To help us validate your
warranty, we encourage you to register your Alen Air Purifier at www.alencorp.com/register.
To obtain warranty service, complete our online form or call 1-800-630-2396. The defective
product or part must be shipped or delivered to Alen’s authorized service center. All postage,
insurance and shipping charges are the responsibility of Alen and included in this warranty.
Your Lifetime Limited Warranty Program Remains in Effect Only if:
Your Alen Air Purifier is operated in accordance with the instructions provided in the Alen user
manual. This includes replacing the filter at least once a year to prevent excessive stress on
the motor.
Your Alen Air Purifier is connected to a proper power supply (see voltage label on unit).
Your Alen Air Purifier shows no evidence of tampering, mishandling, neglect, accidental dam-
age, modification, and/or repair by anyone other than authorized Alen service personnel.
Ownership of the air purifier has never been transferred.
DiSCLAiMERS/LiMiTATioNS
ALEN’S LIFETIME LIMITED WARRANTY IS VALID ONLY FOR THE ORIGINAL PURCHASER
AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE OR
PURPOSE. ALEN’S SOLE LIABILITY WITH RESPECT TO DEFECTS IN MATERIALS AND
WORKMANSHIP IN THE AIR PURIFIER SHALL BE, AT ALEN’S OPTION, TO FURNISH
