Pedometer with Speed Sensor
Troubleshooting/FAQs
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AFTER SALES SUPPORT
Toll Free Number 1-800-493-9137
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8. TROUBLESHOOTING/FAQS
Before submitting a claim about the pedometer, please check the battery and
change it if required.
How to make a claim:
Please inform us about the article number of the product and
the reason of the claim (email). Additionally, you can refer to the FAQ section on our
online product service page for further help with your pedometer.
http://www.produktservice.info EAN: 20014483
Why is the distance displayed not the same as my distance covered?
Have you performed a calibration? For optimal results, the calibration has to be
performed for „walking“ and also for „running“. Shuffling gait, poor footwear and
uneven surfaces may result in incorrect measurements. When climbing stairs or hills
the distance measurement is reduced as the pedometer has only been designed for
activities on even surfaces. Apply the same pace when walking or running as when
calculating the stride length. Please be aware that the measurements can be
imprecise/irregular for less active people.
What shall I do, if my weight changes?
Insert the new weight as the once set weight is saved until it is changed.
How is the calorie output measured?
The calorie output mainly depends on the number of steps and the body weight
(insert correct body weight!).
What can be the reason, that the display of my pedometer stops reacting.
If the display is “frozen“ or it shows irregular symbols:
Take the battery out and reinsert it. This will reset the microprocessor.
After the reset, the pedometer should be back to functioning as usual.
The display is weak, hardly legible – what can I do?
Replace the battery as soon as the display starts to diminish or when it is fully faded.
Always ensure the battery polarities are aligned correctly. When the battery is
removed and reinserted the personal data must be reset.
Why is the display light not working?
The battery might be flat? Please check the battery and replace with a new one (3 V /
CR2032), if it is flat. Check the +/- polarity.
9. CONTACT DATA
