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September 14, 2018
TECHNICAL SUPPORT
Now that we’ve tantalized you with all of the wonderful things this product can do, I’ll bet you’re chomping at the
bit to flip all the switches and push all the buttons. Not so fast! Before we get to the fun stuff, we just want to
take a moment to remind you that we are here to help. Chances are that you’re building something really cool
and we want you to have access to the resources and support you need to be successful.
To start, you’ll find a wealth of information on our website. This includes Application Notes that give you detailed
documentation and examples for how this product is used in common types of themed entertainment projects.
You’ll also find the latest downloads for software, firmware, drawings, 3D models, cutsheets, and other helpful
resources on our Support page. The Knowledge Base is especially handy for common questions and helpful
troubleshooting tips. And last, but certainly not least, you always have our friendly and mildly entertaining staff
available by email or telephone.
Application Notes
http://www.alcorn.com/applications
Support Resources
http://www.alcorn.com/support
Knowledge Base (FAQ)
https://alcornmcbride.zendesk.com/hc/en-us
Email Support
Telephone Support
(407) 296-5800 (Mon-Fri 9am-6pm EST)
