36
37
the full extent those damages can be disclaimed by law. Some states
do not allow the exclusion or limitation of incidental or consequential
damages, or limitation of the duration of implied warranties, so the
preceding limitations or exclusions may not apply to you.
How to obtain Support: Contact the customer care center by calling
(877-702-3444) or going to www.alcatelonetouch.com. We have
placed many self-help tools that may help you to isolate the problem
and eliminate the need to send your wireless device in for service. In
the case that your wireless device is no longer covered by this limited
warranty due to time or condition we have other options that you may
utilize our out of warranty repair options.
To obtain hardware repairs or replacement within the terms of this
warranty, contact TCT Mobile to get an RMA number, include a copy
of the original proof of warranty coverage (e.g. original copy of the
dated bill of sale, invoice), the consumer’s return address, your wireless
carrier’s name, alternate daytime cellphone number, and email address
with a complete problem description. Only ship the wireless device.
Do not ship the SIM card, memory cards, or any other accessories such
as the power adapter. You must properly package and ship the wireless
device to the repair center.
TCT Mobile is not responsible for wireless devices that do not arrive
at the service center. Upon receipt, the service center will verify the
warranty conditions, repair, and return your wireless device to the
address provided.
Prolonged exposure to music at full volume on the music
player may damage the listener's hearing. Set your cellphone
volume safely. Use only headphones recommended by TCT
Mobile Limited and its affiliates.
Troubleshooting...................
Before contacting the service centre, you are advised to follow the
instructions below:
You are advised to fully charge (
•
) the battery for optimal
operation.
Avoid storing large amounts of data in your cellphone as this may
•
affect its performance.
Use User Data Format and the One Touch Upgrade tool to
•
perform cellphone formatting or software upgrading, (to reset User
Data format, hold down
Volume up
key while simultaneously
pressing the
Power
key). ALL User cellphone data: contacts,
photos, messages and files, downloaded applications like APK
games will be lost permanently. It is strongly advised to fully backup
the cellphone data and profile via Android Manager before doing
formatting and upgrading.
and carry out the following checks:
My cellphone is frozen or cannot switch on
Check the battery contacts, remove and reinstall your battery, then
•
turn your cellphone on
Check the battery power level, charge for at least 20 minutes
•
If it still does not work, please use User Data Format to reset
•
the cellphone
My cellphone has not responded for several minutes
Restart your cellphone by pressing and holding the
•
Power
key
Remove the battery and re-insert it, then restart the cellphone
•
My cellphone turns off by itself
Check that your keypad is locked when you are not using your
•
cellphone, and make sure
Power
key is not mis-contacted due to
unlocking keypad.
Check the battery charge level
•
My cellphone cannot charge properly
Make sure you are using an Alcatel battery and the charger from
•
the box
Make sure your battery is inserted properly and clean the battery
•
contact if it’s dirty. It must be inserted before plugging in the
charger
Make sure that your battery is not completely discharged; if the
•
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
Make sure charging is carried out under normal conditions (0°C
•
to +40°C)
When abroad, check that the voltage input is compatible
•
IP4082_918A_QG_BDL_Eng_USA_08_120307.indd 36-37
IP4082_918A_QG_BDL_Eng_USA_08_120307.indd 36-37
2012-3-7 16:41:48
2012-3-7 16:41:48
