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Alcatel Premium Reflexes OmniPCX 4400, User Manual

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20

IIff 

 

yyoouu 

 

ffoorrggeett 

 

oorr 

 

““lloossee”” 

 

aa 

 

ccaallll 

 

oonn 

 

hhoolldd::

If you should hang up while a caller is still on hold, the display and the associated
line key icon 

will flash, and your phone will ring.  To recover the call - pick

up the handset, or press the appropriate line key.

SSw

wiittcchhiinngg 

 

bbeettw

weeeenn 

 

ccaallllss 

 

((BBrrookkeerr 

 

CCaallllss)) 

 

If you are in conversation with one caller and have another caller on hold, you can
switch back and forth between them. This is sometimes known as a “broker” call.
To switch between calls:
Press the line keys relating to your call.  The number for each party will be
displayed.

PPiicckkiinngg 

 

uupp 

 

ccaallllss 

 

rriinnggiinngg 

 

aatt 

 

ootthheerr 

 

tteerrm

miinnaallss

To pick up a call ringing at another terminal (in your call pickup group):

Press the corresponding programmed key, or 
Enter the code for the ""G

Grroouupp 

 

ccaallll 

 

ppiicckkuupp"" feature.

To pick up a call ringing at another terminal (not in the pickup group):

(1) Press the corresponding programmed key or enter the code for the ""DDiirreecctt
ccaallll 

 

ppiicckkuupp"" feature.

(2) Dial the number of the terminal which is ringing.

Summary of Contents for Premium Reflexes OmniPCX 4400

Page 1: ...Alcatel O Om mn ni iP PC CX X 4 44 40 00 0 ...

Page 2: ......

Page 3: ... designed to give you a full description of your terminal an alphabetical index of available services and features a step by step guide explaining how to use these services and features separated into three sections YOUR C CA AL LL LS S E EA AS SE E O OF F U US SE E IN YOUR A AB BS SE EN NC CE E Your REFLEXESÔ terminal and your Alcatel OmniPCXÔ 4400 system provide you with everything you need from...

Page 4: ...odes are listed in the T Ta ab bl le e o of f C Co od de es s brochure which should be consulted when the text indicates Enter the code for or See Table of Codes Programming the keys to customize your terminal is described in P Pe er rs so on na al li iz zi in ng g y yo ou ur r t te er rm mi in na al l You will also find a list of the available programmable features in this section FEATURE Standar...

Page 5: ... a multi line station two or more line keys or as a single line station integrated line service with no line keys This user guide is designed for multi line station users For information on single line service configurations contact your system vendor The availability of some of the features described in this guide depends upon your system configuration For more information regarding your system c...

Page 6: ...4 ...

Page 7: ...5 G Ge et tt ti in ng g t to o k kn no ow w y yo ou ur r R RE EF FL LE EX XE ES ST TM M P Pr re em mi iu um m T TE ER RM MI IN NA AL L i ...

Page 8: ... if nothing has been programmed During a call the display gives you information about your party or the current conversation I In ns st ta al ll li in ng g t th he e l la ab be el l o on n t th he e t te er rm mi in na al l A printed label is supplied with the terminal Insert this label under the key cover for each block of keys 1 3 4 2 Insert a flat blade into the slot 1 slot for each block of ke...

Page 9: ...tion keys programmable by you the user or your installation technician These 12 keys are used to determine the status of a terminal call an internal or external number directly access a feature ISDN LINE 1 LINE 2 STORE HOLD TRANSFER CALL LOG CONFERENCE FORWARD Call icons Feature icons Programmable keys Line keys Pre programmed keys ...

Page 10: ... requiring action Call on hold Terminal or line busy supervision Call on common hold P Pr re e p pr ro og gr ra am mm me ed d k ke ey ys s are used to access a line or enter a feature code during a call temporarily store a number review the list of unanswered identified external calls forward calls to another terminal talk with two people at the same time conference call put a call on hold transfe...

Page 11: ... M Me es ss sa ag ge e to access mail services R Re ed di ia al l to automatically redial the last number dialed Listen Speaker L Liis st te en n Station speaker to share conversation or O OK K to confirm certain features S Sp pe ea ak ke er r for Hands free operation To increase station speaker handset receiver or ringer volume To reduce station speaker handset receiver or ringer volume ...

Page 12: ...n off your station mic during your call or to leave your mic on hot to answer internal calls automatically without having to lift the handset I In nt te er rp ph ho on ne e Menu Mute D Di ir re ec ct to or ry y to access your personal directory M Me en nu u to go into programming mode to display information on your terminal or to terminate programming ...

Page 13: ...roker Calls 20 Picking calls ringing at nother terminals 20 To pick up a call ringing at another terminal in your call pickup group 20 To pick up a call ringing at another terminal not in the pickup group 20 Calling using your personal directory 21 Calling using a programmed key 21 Talking with two other people at the same time Conference Call 21 Parking a call 22 Requesting a callback from an idl...

Page 14: ...g the free keys or the personal directory for your terminal 32 List of the features available 33 Programming your personal code 34 Choosing a display language 34 Making or taking a call without lifting the handset Hands free 34 Switching on the station speaker during a call 35 Adjusting station speaker volume during a call 35 Adjusting handset volume during a call 36 Switching off the microphone m...

Page 15: ... to an associate number 44 Forwarding on no answer 45 Forwarding on busy or no answer 45 Forwarding your calls from a different terminal Remote Forward 46 Forwarding your calls from the terminal you are on Follow me 46 Forwarding calls from any terminal within the company 46 Forwarding calls to a recorded message voice mail 47 Canceling Forwarding 47 To cancel forwarding from your own terminal 47 ...

Page 16: ...0 Locking your terminal 50 Forwarding your calls to your personal pager 51 Replying when your personal pager sounds 51 Calling back the last internal caller whose call went unanswered 52 Consulting the list of external calls 52 GLOSSARY 53 INDEX 57 Care of equipment 60 Compliance 60 ...

Page 17: ...15 C C A A L L L L S S Y Y Y Y O O O O U U U U R R R R C C C C A A A A L L L L L L L L S S S S ...

Page 18: ...Diir re ec ct t o ou ut ts siid de e lliin ne e features by consulting the Menu key Guide Mode M Ma ak ki in ng g a an n i in nt te er rn na al l c ca al ll l To make an internal call Lift the handset and dial the number you want directly or use a dialing feature e g call using your personal directory The display will show the name of the person you called and the icon associated with the line key...

Page 19: ...ystem directory 3 You will be connected to the second party To cancel the second call and return to the first call Press the line key for the first call on your multi line terminal If you press the wrong button simply hang up the telephone will ring and you will be returned to your first call C Ca al ll li in ng g a an n a as ss so oc ci ia at te e o or r o ot th he er r k ke ey y i in nd di iv vi...

Page 20: ... your multi line terminal The new call continues to ring and your display shows the caller s identity for several moments until you answer or the call is forwarded in addition during this period the caller can activate Camp on If you want to answer a second call Press the flashing line key on your multi line terminal and the first call will automatically be placed on hold To determine the identity...

Page 21: ...en the second party answers advise that station user that you are transferring a call to them 2 to complete the transfer Notes If you prefer you can transfer the call without waiting to see if the other party answers even if their line is busy It is usually not possible to transfer calls between two outside lines this depends upon your system configuration P Pu ut tt ti in ng g a a c ca al ll l o ...

Page 22: ...een them This is sometimes known as a broker call To switch between calls Press the line keys relating to your call The number for each party will be displayed P Pi ic ck ki in ng g u up p c ca al ll ls s r ri in ng gi in ng g a at t o ot th he er r t te er rm mi in na al ls s To pick up a call ringing at another terminal in your call pickup group Press the corresponding programmed key or Enter th...

Page 23: ...y Lift the handset and or press the programmed key of your choice The call will be made automatically and the display screen will show the number being called Note Programming of keys for speed dialing depends upon your system configuration T Ta al lk ki in ng g w wi it th h t tw wo o o ot th he er r p pe eo op pl le e i in nt te er rn na al l a an nd d o or r e ex xt te er rn na al l a at t t th ...

Page 24: ...r caller hears a hold signal Note If you hang up without specifying a destination the parked call remains at the original station and can be recovered using the Park Call Retrieve feature in the normal fashion at the original station or at any other station within the system To recover your parked call at the destination station Enter the code for the P Pa ar rk k C Ca al ll l r re et tr ri ie ev ...

Page 25: ...our party answers your call me request or automatically when the busy line is free To cancel the callback request dial the number a second time then hang up C Ca am mp p o on n a an n i in nt te er rn na al l p pa ar rt ty y w wh ho o i is s b bu us sy y If you call an internal terminal and all its lines are busy the voice guide or a busy tone and the station display screen will inform you of this...

Page 26: ...The participants may be internal and external depending upon your system configuration A confidential access code will be provided to you in advance by the individual arranging the conference The number of digits required in the meeting code default four digits is determined by your telephone system manager To enter a programmed conference call 1 Enter the code for the M Me ee et t m me e c co on ...

Page 27: ...y be put on hold 3 and for the corresponding call to complete the transfer of your party into the conference C Ca al ll li in ng g a a n nu um mb be er r u us si in ng g t th he e s sy ys st te em m d di ir re ec ct to or ry y Your terminal has access to a system Speed dialing directory of internal or external numbers To call a number using the system list Dial the short code assigned to the numbe...

Page 28: ...call This protection is only in effect until you hang up C Ca al ll li in ng g a a p pa ar rt ty y t th hr ro ou ug gh h t th he e s st ta at ti io on n s sp pe ea ak ke er r If your internal party does not answer you may if you have the authority to do so enable his or her phone by remote control and announce yourself through the station speaker To call through a party s station speaker 1 Dial th...

Page 29: ...u will continue receiving all calls dialed directly to your extension To return to the group press the appropriate programmed key or dial the code for the S St ta at tiio on n g gr ro ou up p e en nt tr ry y feature P Pu ut tt ti in ng g a a c ca al ll l o on n C Co om mm mo on n H Ho ol ld d If you are a member of a group and you are in conversation with a caller internal or external party you ca...

Page 30: ...ode see Table of Codes You can also inform this person of your call directly on their beeper by entering the D Di ir re ec ct t p pa ag gi in ng g c ca al ll l feature code see Table of Codes followed by your party s pager number Your party can reply from any terminal in the company Option note integration of a paging solution and a paging access arrangement depends upon the configuration of your ...

Page 31: ...en the search is complete search results are displayed a If the search is unsuccessful the display suggests that the criteria be modified using key b On successful searches the system offers the first name found and indicates the number of matching records Smith John 01 05 i Press or to scroll through the names found ii Press or to display the number for the name offered 3 When the required name i...

Page 32: ...30 ...

Page 33: ...31 E E A A S S E E O O F F U U S S E E E E E E A A A A S S S S E E E E O O O O F F F F U U U U S S S S E E E E ...

Page 34: ...l l and D Di ir re ec ct t o ou ut ts si id de e l li in ne e features to enter Programming Mode to program the free keys or the directory If you want access to the third feature then press to display the terminal name then for the number P Pr ro og gr ra am mm mi in ng g t th he e f fr re ee e k ke ey ys s o or r t th he e p pe er rs so on na al l d di ir re ec ct to or ry y f fo or r y yo ou ur ...

Page 35: ...r external numbers remember to include 9 the code for the D Diir re ec ct t O Ou ut ts siid de e L Liin ne e feature then Select a key on the keypad 1 9 0 or to assign and L Li is st t o of f t th he e f fe ea at tu ur re es s a av va ai il la ab bl le e Broker call 3 party conference Barge in Callback set request Camp on Call announcement Consultation call Paging Account code DTMF dialing Leave v...

Page 36: ... is 0000 C Ch ho oo os si in ng g a a d di is sp pl la ay y l la an ng gu ua ag ge e To select a display language 1 Dial the Language feature code Press to scroll through the languages available on your system For example American English French Spanish German etc 2 Press the related numeric key to choose a language 3 To confirm your choice then to complete M Ma ak ki in ng g o or r t ta ak ki in ...

Page 37: ... n t th he e s st ta at ti io on n s sp pe ea ak ke er r d du ur ri in ng g a a c ca al ll l To allow others in the room to hear the party you are speaking with activate the station speaker volume level will be displayed for a few seconds To switch the station speaker off again A Ad dj ju us st ti in ng g s st ta at ti io on n s sp pe ea ak ke er r v vo ol lu um me e d du ur ri in ng g a a c ca al...

Page 38: ...n You will be able to hear the caller but he cannot hear you and the corresponding LED will flash To continue the conversation in normal use C Ca al ll li in ng g t th he e l la as st t n nu um mb be er r d di ia al le ed d r re ed di ia al l To call the last number dialed then lift the handset or Lift the handset then The number will be dialed automatically and be displayed on the screen A Ad dj ...

Page 39: ... sp pl la ay y a ad dj ju us st tm me en nt t feature 2 To select the level or The visibility will change with each keystroke 3 to confirm C Ch ha an ng gi in ng g t th he e a as ss so oc ci ia at te e n nu um mb be er r The associate number a number linked to your extension can be another extension a voice message service number or a pager number To change the associate number 1 Dial the code for...

Page 40: ... display your terminal number 3 S Se et tt ti in ng g a an n a ap pp po oi in nt tm me en nt t r re em mi in nd de er r To program either a wakeup call or an appointment reminder 1 Dial the code for the W Wa ak ke eu up p a ap pp po oi in nt tm me en nt t r re em mi in nd de er r feature 2 Enter the time of the reminder two digits for the hour two digits for the minutes i e in 24 hour format 1 30 ...

Page 41: ...r feature D Do o n no ot t d di is st tu ur rb b You can make your terminal temporarily inaccessible to all incoming calls except from the attendant by doing the following To put your terminal in Do Not Disturb mode 1 Enter the code for the D Do o n no ot t d di is st tu ur rb b feature 2 When prompted enter your password 3 Your display will indicate D Do o n no ot t d diis st tu ur rb b To cancel...

Page 42: ...i id di in ng g y yo ou ur r i id de en nt ti it ty y When you call an outside line that also subscribes to ISDN your number is automatically transmitted If available in your system you may choose to hide your identity prior to making a call To use this feature you need to have previously programmed a key with the code S Se ec cr re et t i id de en nt ti it ty y To hide your identity on your next ...

Page 43: ...co ou un nt t c co od de e p pr re ef fi ix x feature 2 Enter the appropriate account number 3 Dial 9 and the external telephone number you are dialing D De et te er rm mi in ni in ng g t th he e c co os st t o of f y yo ou ur r l la as st t e ex xt te er rn na al l c ca al ll l To see the cost for your last external call Enter the code for the C Ch ha ar rg ge eb ba ac ck k a ac cc co ou un nt t ...

Page 44: ...dset and enter the code for the P Pr ri iv va at te e c ca al ll l feature 2 Enter your PIN code then enter your password 3 Dial the external number Private calls will be charged separately Note Private calls cannot be transferred to a different terminal ...

Page 45: ...43 A A B B S S E E N N C C E E I I I I N N N N Y Y Y Y O O O O U U U U R R R R A A A A B B B B S S S S E E E E N N N N C C C C E E E E ...

Page 46: ... are being forwarded and to what number Note While in call forwarding mode you can continue to make outgoing calls but only the forwarded number can contact you O Ov ve er rf fl lo ow wi in ng g c ca al ll ls s t to o a an n a as ss so oc ci ia at te e n nu um mb be er r If you have already defined an associate number see C Ch ha an ng gi in ng g t th he e a as ss so oc ci ia at te e n nu um mb be...

Page 47: ...at forwarding on no answer is in effect Calls are forwarded after a period of time when your terminal does not answer Note If your system permits you may be able to forward calls to an outside number F Fo or rw wa ar rd di in ng g o on n b bu us sy y o or r n no o a an ns sw we er r To forward calls to another number when your line is busy or you are away 1 Dial the code for the F Fo or rw wa ar r...

Page 48: ...g R Re em mo ot te e feature code see T Ta ab bl le e o of f C Co od de es s 2 Per the voice guide enter your own terminal number 3 Hang up or F Fo or rw wa ar rd di in ng g c ca al ll ls s f fr ro om m a an ny y t te er rm mi in na al l w wi it th hi in n t th he e c co om mp pa an ny y If you wish to forward calls from one terminal to another terminal you can activate the feature from the destin...

Page 49: ...program new forwarding previous forwards are canceled To cancel forwarding from your own terminal 1 Dial the code for the F Fo or rw wa ar rd di in ng g R Re em mo ot te e c ca an nc ce el l feature Your display will confirm that forwarding is canceled 2 Hang up or Your terminal becomes available to incoming calls again To cancel forwarding from the internal terminal that is receiving your forward...

Page 50: ...ve a primary number and one or more secondary numbers Calls to your main number and to your secondary numbers can be forwarded to different terminals To arrange Selective forwarding 1 to select your principal line or to select your secondary line or dial the code for the corresponding feature 2 Select the type of forwarding required 3 Dial the number to receive the forwarded calls 4 Hang up or To ...

Page 51: ...k requests 1 to display the total quantity of requests left for you 2 to see the number of these c ca al ll l m me e messages Display XX Msg Callbk 3 to display the first person to be called back 4 again to call this party back or to go to the next call or to return to the previous message Note The call me back request is deleted when you call the number back even if there is no answer The request...

Page 52: ...s party back or to go on to the next message Note If your callback is not answered the call stays on the list The message is deleted if you don t call the number back go to the next message or press to quit C Ch he ec ck ki in ng g r re ec co or rd de ed d v vo oi ic ce e m ma ai il l m me es ss sa ag ge es s and to see the total number of recorded messages then and follow the voice guide instruct...

Page 53: ...er the number of your portable beeper Option note integration of a paging solution and a paging access arrangement depend upon the configuration of your system R Re ep pl ly yi in ng g w wh he en n y yo ou ur r p pe er rs so on na al l p pa ag ge er r s so ou un nd ds s If you receive a page and are still in the building you can reply to it from any company phone To reply to a page on your beeper ...

Page 54: ...layed 2 Wait a few moments for the system to dial the last caller or press the programmed key to dial immediately R Re ev vi ie ew wi in ng g t th he e l lo og g o of f e ex xt te er rn na al l c ca al ll ls s When you are away identified calls up to 16 received from outside lines will be logged The icon indicates if there are calls on the log To review the log of external calls 1 The display will...

Page 55: ... call coming into a different terminal within the same call pickup group C CO ON NF FE ER RE EN NC CE E C CA AL LL L Feature which allows you to speak with two parties at the same time D DT TM MF F D DI IA AL LI IN NG G Acronym for Dual Tone Multi Frequency dialing DTMF Tone dialing transmits audible codes over the telephone line allowing the caller to operate equipment or systems e g bank automat...

Page 56: ...e handset I IS SD DN N Integrated Services Digital Network L LE ED D Acronym for Light Emitting Diode L LI IN NE E K KE EY Y Key button which provides access to a station line M MA AN NA AG GE ER R A AS SS SI IS ST TA AN NT T The range of enhanced services such as screening forwarding etc available between a station used by a manager and assistant etc M MU UL LT TI I L LI IN NE E T TE ER RM MI IN ...

Page 57: ...to allow group members to pick up call coming into a different terminal within the group at their own station S SC CH HE ED DU UL LE ED D C CO ON NF FE ER RE EN NC CE E Telephone conference consisting of as many as 29 internal and external parties held at a pre arranged time with controlled access via a multi digit code S SC CR RE EE EN NI IN NG G Feature available to a manager assistant pair allo...

Page 58: ...56 T TR RA AN NS SF FE ER R Feature which allows you to pass a call to another user within your system ...

Page 59: ...r number Forwarding immediate 44 A A account codes 41 answering a call 18 answering a night service bell 24 answering other calls during a conversation 18 appointment reminder 38 associate number changing 37 associate calling 17 attendant calling 16 B B Barge in 25 Barge in privacy protection against 26 Broker calls 20 call announcement 26 C C call pickup in your call pickup group 20 call pickup n...

Page 60: ...last caller 52 locking 50 losing a call on hold 20 M M messages checking 48 messages checking recorded voice mail 50 microphone mute 36 O O Overflowing calls to an associate number 44 P P pager calling 28 pager replying to 51 Parking a call 22 personal code 34 personal directory 33 Personalizing your Premium terminal 32 Picking up calls ringing at another terminal 20 privacy 26 private external ca...

Page 61: ...59 ...

Page 62: ...ies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesirable operation This terminal has been designed for connection to an Alcatel OmniPCX 4400 Copyright 2000 by Alcatel Internetworking Inc All rights reserved This doc...

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