15
16
Troubleshooting ..............
Before contacting the service center you are advised to follow
the instructions below:
• You are advised to fully charge ( ) the battery for optimal
operation.
•
Avoid storing large amounts of data in your phone as this may
affect its performance.
•
Use the FOTA (Firmware Over The Air) Upgrade tool to update
your phone's software. To access
System updates
, touch the
Application tab from the Home screen, then select
System
updates
or touch
Settings\About phone\System updates
.
Touch
and the phone will search for the latest software.
If you want to update the system, touch the
button, and
when that’s finished, touch
to complete the upgrade. Now
your phone will have the latest version of the software. You
should turn on data connection or Wi-Fi before searching for
updates. Settings for auto-check frequency are also available
once you restart the phone. If you have chosen auto-check,
when the system discovers the new version, a dialog will pop
up to choose download or ignore, the notification will also
appear in status bar.
During FOTA downloading or updating, to avoid errors in
locating the correct update packages, do not change your
default storage location.
•
Use
Factory data reset
and Mobile Upgrade tool to perform
phone formatting or software upgrading (to reset factory data,
hold down the
Power
key and the
Volume up
key at the
same time when powered off). ALL User phone data: contacts,
photos, messages and files, downloaded applications will
be lost permanently. It is strongly advised to fully backup the
phone data and profile via Smart Suite before doing formatting
and upgrading.
and carry out the following checks:
My phone cannot be switched on or is frozen
•
If the phone cannot be switched on, charge it for at least 20
minutes to ensure the minimum battery power needed, then
try to switch on again.
•
If the phone falls into a loop during power on-off animation
and the user interface cannot be accessed, press and hold
the
Volume down
key to enter Safe Mode. This eliminates
any abnormal OS booting issues caused by 3rd party APKs.
•
If neither method is effective, please reset the phone using the
Power
key and the
Volume up
key (holding both together) or
upgrade software via Mobile Upgrade tool.
My phone has not responded for several minutes
•
Restart your phone by pressing and holding the
Power
key.
•
Remove the battery and re-insert it, then restart the phone
•
If it still does not work, please use Factory data reset to reset
the phone or FOTA/Mobile Upgrade to upgrade software.
My phone turns off by itself
•
Check that your screen is locked when you are not using
your phone, and make sure the
Power
key is not accidentally
contacted while the screen is unlocked.
•
Check the battery charge level.
•
If it still does not work, please use Factory data reset to reset
the phone or FOTA/Mobile Upgrade to upgrade software.
My phone cannot charge properly
•
Make sure you are using an ALCATEL battery and the charger
from the box.
•
Make sure your battery is inserted properly and clean the
battery contact if it’s dirty. It must be inserted before plugging
in the charger.
•
Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
•
Make sure charging is carried out under normal conditions
(0°C to +40°C).
•
When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or "No service" is
displayed
•
Try connecting in another location.
•
Verify the network coverage with your operator.
•
Check with your operator that your SIM card is valid.
•
Try selecting the available network(s) manually
•
Try connecting at a later time if the network is overloaded.
My phone cannot connect to the Internet
•
Check that the IMEI number (press *#06#) is the same as the
one printed on your warranty card or box.
•
Make sure that the internet access service of your SIM card is
available.
