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I am unable to download new files
Check for free space
•
Delete some files
•
Select the MicroSD Card to store the files you downloaded
•
Check your subscription status with your operator
•
The cellphone can’t be detected by others via Bluetooth
Make sure that Bluetooth is turned on and your cellphone is visible to other
•
users (see page
69
)
My cellphone is frozen, can’t power on
Make sure your battery is not completely used up or damaged
•
Remove your battery, remove your SIM card then reinstall them to power
•
on again, if still does not work
Hold down Volume key (up) and press Power on/off key for a while to
•
reset the phone
ALL User cellphone data: contacts, photos, messages and files,
downloaded applications like Java games will be lost permanently.
How to make your battery last longer
Make sure you followed the complete charge time (minimum 3 hours)
•
After a partial charge, the battery level indicator may not be exact. Wait for
•
at least 20 minutes after removing the charger to obtain an exact indication
Switch on the backlight upon request.
•
Extend email auto-check interval as long as possible.
•
Update news, weather information. upon demand manually or set its auto-
•
check interval longer.
Exit Java background-running applications if they are not being used for a
•
long time.
Deactivate Bluethooth when not in use.
•
When I select a number from my directory, the number is not
dialled
Make sure that you have correctly recorded the number in your file
•
Make sure that you have selected the country prefix when calling a foreign
•
country
I am unable to add a contact in my directory
Make sure that your SIM card directory is not full; delete some contacts
•
or save the contacts in the cellphone directory (i.e. your professional or
personal directories)
My callers are unable to leave messages on my voicemail
Contact your network operator to check service availability
•
I cannot access my voicemail
Make sure your operator’s voicemail number is correctly entered in “My
•
numbers”
Try later if the network is busy
•
I am unable to send and receive MMS
Check your cellphone memory available as it might be full
•
Contact your network operator to check service availability and check MMS
•
parameters (see page
32
)
Verify the server center number or your MMS profile with your operator
•
The server center may be swamped; try again later
•
The red
icon is displayed on my standby screen
You have saved too many short messages on your SIM card; delete some of
•
them or archive them in the cellphone memory
“No service” is displayed
You are outside of the network coverage area
•
I have already entered 3 incorrect PIN codes
Contact your network operator to obtain the PUK code (Personal
•
Unblocking Key)
I am unable to connect my cellphone to my computer
Install first of all Alcatel’s PC suite
•
Use “Install the connection” and perform the installation
•
Check that your computer meets the requirements for Alcatel’s PC Suite
•
installation
Summary of Contents for OT-710A
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