55
56
17
Troubleshooting .................
Before contacting the aftersales department, you are advised to follow the
instructions below:
•
You are advised to switch off the telephone from time to time to optimise
its performance.
•
You are advised to fully charge (
) the battery for optimal operation.
•
Avoid storing large amounts of data in your telephone as this may affect the
performance of your telephone.
and carry out the following checks:
My mobile phone will not switch on
•
Press
until the screen comes on
•
Check the battery charge level
•
Check the battery contacts, remove and reinstall your battery, then turn
your telephone back on
My phone has not responded for several minutes
•
Press the
key
•
Remove the battery and re-insert it, then switch the phone back on
My screen is difficult to read
•
Clean your screen
•
Use your mobile phone in accordance with the recommended conditions
of use
My mobile phone turns off by itself
•
Check that your keypad is locked when you are not using your mobile
phone
•
Check the battery charge level
My mobile phone has a low level of autonomy
•
Make sure you respected the complete charge timing (minimum 3 hours)
•
After a partial charge, the battery level indicator may not be exact. Wait for
at least 20 minutes after removing the charger to obtain an exact indication
My mobile phone will not charge properly
•
Make sure that your battery is not completely discharged; If the battery is
flat, it may take around 20 minutes to display the battery charger indicator
on the screen
•
Make sure charging is carried out under normal conditions (0°C - +40°C)
•
Make sure your battery is inserted. It must be inserted before plugging in
the charger
•
Make sure you are using an Alcatel battery and charger in the box
•
When abroad, check that the electrical current is compatible
My mobile phone will not connect to a network
•
Try connecting in another location
•
Verify the network coverage with your operator
•
Check with your operator that your SIM card is valid
•
Try selecting the available network(s) manually (see page
43
)
•
Try connecting at a later time if the network is overloaded
SIM card error
•
Make sure the SIM card has been correctly inserted (see page
12
)
•
Verify with your operator that your SIM card is 3V or 1.8V compatible; the
old 5V SIM cards cannot be used
•
Make sure the chip on your SIM card is not damaged or scratched
Unable to make outgoing calls
•
Make sure you have dialled a valid number and press the
key
•
For international calls, check the country and area codes
•
Make sure your mobile phone is connected to a network, and that the
network is not overloaded or unavailable
•
Check your subscription status with your operator (credit, SIM card valid,
etc.)
•
Make sure you have not barred outgoing calls (see page
41
)
Unable to receive incoming calls
•
Make sure your mobile phone is switched on and connected to a network
(check for overloaded or unavailable network)
•
Check your subscription status with your operator (credit, SIM card valid,
etc.)
•
Make sure you have not forwarded incoming calls (see page
41
)
•
Make sure that you have not barred certain calls
Summary of Contents for OT 665
Page 1: ...OM665V1...
