15
FAQ
Item to be checked
The phone signal is
poor or switches off
frequently
Make sure the phone antenna is not damaged.
Check the phone signal strength.
If there is no signal, use your phone in a location
where the signal is strong.
The phone displays
“out of network” or
“network failure”.
Check if you are in an area where the signal is weak
(in a tunnel or surrounded by building). Move to
another location and try again.
Make sure you are not trying to use a service that
you haven‟t subscribed to. If you require this
service, contact the network for details.
When you cannot
connect to the
network normally
(1) The network provider does not provide this
service or you have not subscribed to this service.
Please contact your provider for details on the
subscription and use of these services.
(2) Incorrect setting. Please set the correct
parameters
Safety and use
Please read carefully and observe the following regulations to avoid damaging
your telephone or using it against the law.
Electronic devices/Health care facilities.
Turn off your phone when you are near high-precision electronic devices in use
to avoid causing malfunction or interfering with their operation (fire alarms,
automatic doors and automatic control equipment).
Turn off your phone in hospitals or places where the use of mobile phones is
restricted. Mobile phones affect the normal operation of electronic devices and
