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My phone has not responded for several minutes
•
Restart your phone by pressing and holding the
Power
key for
more than 10s.
My phone turns off by itself
•
Check that your screen is locked when you are not using your
phone, and make sure the
Power
key is not mis-contacted due
to unlocked screen.
•
Check the battery charge level.
My phone cannot charge properly
•
Make sure you are using the ALCATEL ONETOUCH charger
included in the box.
•
Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
•
Make sure charging is carried out under normal conditions (0°C
to +40°C).
•
When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or “No service”
is displayed
•
Try connecting in another location.
•
Verify the network coverage with your operator.
•
Check with your operator that your SIM card is valid.
•
Try selecting the available network(s) manually.
•
Try connecting at a later time if the network is overloaded.
My phone cannot connect to the Internet
•
Check that the IMEI number (press *#06#) is the same as the one
printed on your warranty card or box.
•
Make sure that the internet access service of your SIM card is
available.
•
Check your phone's Internet connecting settings.
•
Make sure you are in a place with network coverage.
•
Try connecting at a later time or another location.
Invalid SIM card
•
Make sure the SIM card has been correctly inserted (see
"
Inserting or removing the SIM card"
).
•
Make sure the chip on your SIM card is not damaged or scratched.
•
Make sure the service of your SIM card is available.
Unable to make outgoing calls
•
Make sure you have dialled a valid number and have touched
.
•
For international calls, check the country and area codes.
•
Make sure your phone is connected to a network, and the network
is not overloaded or unavailable.
•
Check your subscription status with your operator (credit, SIM
card valid, etc.).
•
Make sure you have not barred outgoing calls.
•
Make sure that your phone is not in flight mode.
Unable to receive incoming calls
•
Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network).
•
Check your subscription status with your operator (credit, SIM
card valid, etc.).
•
Make sure you have not forwarded incoming calls.
•
Make sure that you have not barred certain calls.
•
Make sure that your phone is not in flight mode.
The caller’s name/number does not appear when a call is
received
•
Check that you have subscribed to this service with your operator.
•
Your caller has concealed his/her name or number.
I cannot find my contacts
•
Make sure your SIM card is not broken.
•
Make sure your SIM card is inserted properly.
•
Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
•
You can adjust the volume during a call by pressing the
Volume
Up/Down
key.
•
Check the network strength
.
•
Make sure that the receiver, connector or speaker on your phone
is clean.
I am unable to use the features described in the manual
•
Check with your operator to make sure that your subscription
includes this service.
•
Make sure this feature does not require an ALCATEL ONETOUCH
accessory.
When I select a number from my contacts, the number
cannot be dialled
•
Make sure that you have correctly recorded the number in your
file.
•
Make sure that you have selected the country prefix when calling
a foreign country.
