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Warranty ������������������������������
Your phone is warranted against any defect or malfunctioning which
may occur in conditions of normal use during the warranty period
of twelve (12) months
(1)
from the date of purchase as shown on
your original invoice.
Batteries
(2)
and accessories sold with your phone are also warranted
against any defect which may occur during the first six (6) months
(1)
from the date of purchase as shown on your original invoice.
In case of any defect of your phone which prevents you from normal
use thereof, you must immediately inform your vendor and present
your phone with your proof of purchase.
If the defect is confirmed, your phone or part thereof will be either
replaced or repaired, as appropriate. Repaired phone and accessories
are entitled to a one (1) month warranty for the same defect. Repair
or replacement may be carried out using reconditioned components
offering equivalent functionality.
This warranty covers the cost of parts and labor but excludes any
other costs.
This warranty shall not apply to defects to your phone and/or
accessory due to (without any limitation):
1) Non-compliance with the instructions for use or installation, or
with technical and safety standards applicable in the geographical
area where your phone is used,
2) Connection to any equipment not supplied or not recommended
by TCT Mobile Limited,
3) Modification or repair performed by individuals not authorised by
TCT Mobile Limited or its affiliates or your vendor,
4) Modification, adjustment or alteration of software or hardware
performed by individuals not authorized by TCT Mobile Limited,
5) Inclement weather, lightning, fire, humidity, infiltration of liquids or
foods, chemical products, download of files, crash, high voltage,
corrosion, oxidation…
Your phone will not be repaired in case labels or serial numbers
(IMEI) have been removed or altered.
(1)
The warranty period may vary depending on your country.
(2)
The life of a rechargeable mobile phone battery in terms of
conversation time standby time, and total service life, will depend
on the conditions of use and network configuration. Batteries being
considered expendable supplies, the specifications state that you
should obtain optimal performance for your phone during the first six
months after purchase and for approximately 200 more recharges.
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your country or jurisdiction.
In no event shall TCT Mobile Limited or any of its affiliates be liable
for indirect, incidental or consequential damages of any nature
whatsoever, including but not limited commercial or financial loss or
damage, loss of data or loss of image to the full extent those damages
can be disclaimed by law.
Some countries/states do not allow the exclusion or limitation
of indirect, incidental or consequential damages, or limitation of
the duration of implied warranties, so the preceding limitations or
exclusions may not apply to you.
Troubleshooting�������������������
Before contacting the service centre, you are advised to follow the
instructions below:
•
You are advised to fully charge (
) the battery for optimal
operation.
•
Avoid storing large amounts of data in your phone as this may
affect its performance.
•
Use
Factory data reset
and the upgrade tool to perform phone
formatting or software upgrading (to reset factory data, hold down
the
Power
key and the
Volume up
key at the same time). ALL
User phone data: contacts, photos, messages and files, downloaded
applications will be lost permanently. It is strongly advised to fully
backup the phone data and profile via Smart Suite before doing
formatting and upgrading.
and carry out the following checks:
My phone is frozen or cannot switch on or is frozen
•
When the phone cannot be switched on, charge for at least 20
minutes to ensure the minimum battery power needed, then try
to switch on again.
•
When the phone falls into a loop during power on-off animation
and the user interface cannot be accessed, press and hold the
Volume down key to enter Safe Mode. This eliminates any abnormal
OS booting issues caused by 3rd party APKs.
•
If neither method is effective, please reset the phone using the
Power key and the Volume up key, (holding both together).
