41
42
I can't access my voicemail
•
Make sure your operator’s voicemail number is correctly entered
in "Voicemail number".
•
Try later if the network is busy.
I am unable to send and receive MMS
•
Check your phone memory availability as it might be full.
•
Contact your network operator to check service availability and
check MMS parameters.
•
Verify the server center number or your MMS profile with your
operator.
•
The server center may be swamped, try again later.
SIM card is PIN locked
•
Contact your network operator to obtain the PUK code (Personal
Unblocking Key).
I am unable to connect my phone to my computer
•
Install Smart Suite.
•
Check that your USB driver is installed properly.
•
Open the Notification panel to check if the Smart Suite Agent has
been activated.
•
Check that you have marked the checkbox for USB debugging.
•
Check that your computer meets the requirements for Smart
Suite Installation.
•
Make sure that you’re using the right cable from the box.
I am unable to download new files
•
Make sure there is sufficient phone memory for your download.
•
Select the microSD card as the location to store downloaded files.
•
Check your subscription status with your operator.
The phone can't be detected by others via Bluetooth
•
Make sure that Bluetooth is turned on and your phone is visible
to other users.
•
Make sure that the two phones are within Bluetooth’s detection range.
How to make your battery last longer
•
Make sure you follow the complete charge time (minimum
2.5 hours).
•
After a partial charge, the battery level indicator may not be exact.
Wait for at least 20 minutes after removing the charger to obtain
an exact indication.
•
Adjust the brightness of screen as appropriate
•
Extend the email auto-check interval for as long as possible.
Unable to receive incoming calls
•
Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network).
•
Check your subscription status with your operator (credit, SIM
card valid, etc.).
•
Make sure you have not forwarded incoming calls.
•
Make sure that you have not barred certain calls.
•
Make sure that your phone is not in airplane mode.
The caller’s name/number does not appear when a call is
received
•
Check that you have subscribed to this service with your operator.
•
Your caller has concealed his/her name or number.
I can't find my contacts
•
Make sure your SIM card is not broken.
•
Make sure your SIM card is inserted properly.
•
Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
•
You can adjust the volume during a call by pressing the
Volume
Up/Down
key.
•
Check the network strength .
•
Make sure that the receiver, connector or speaker on your phone is clean.
I am unable to use the features described in the manual
•
Check with your operator to make sure that your subscription
includes this service.
•
Make sure this feature does not require an ALCATEL ONETOUCH
accessory.
When I select a number from my contacts, the number
can't be dialled
•
Make sure that you have correctly recorded the number in your file.
•
Make sure that you have selected the country prefix when calling a
foreign country.
I am unable to add a contact in my contacts
•
Make sure that your SIM card contacts are not full; delete some
files or save the files in the phone contacts (i.e. your professional
or personal directories).
My callers are unable to leave messages on my voicemail
•
Contact your network operator to check service availability.
5022E USA EN QG_V4_1105.indd 41-42
2015/11/12 9:18:24
