My mobile phone will not connect to a network
•
Try connecting in another location
•
Verify the network coverage with your operator
•
Check with your operator that your SIM card is valid
•
Try selecting the available network(s) manually (see page 50)
•
Try connecting at a later time if the network is overloaded
SIM card error
•
Make sure the SIM card has been correctly inserted (see page 14)
•
Verify with your operator that your SIM card is 3V compatible; the old 5V SIM cards cannot be used
•
Make sure the chip on your SIM card is not damaged or scratched
Unable to make outgoing calls
•
Make sure you have dialled a valid number and press the
key
•
For international calls, check the country and area codes
•
Make sure your mobile phone is connected to a network, and that the network is not overloaded or unavailable
•
Check your subscription status with your operator (credit, SIM card valid, etc.)
•
Make sure you have not barred outgoing calls (see page 26)
Unable to receive incoming calls
•
Make sure your mobile phone is switched on and connected to a network (check for overloaded or unavailable network)
•
Check your subscription status with your operator (credit, SIM card valid, etc.)
•
Make sure you have not forwarded incoming calls (see page 26)
•
Make sure that you have not barred certain calls
The caller’s name does not appear when a call is received
•
Check that you have subscribed to this service with your operator
•
Your caller has concealed his/her number
The sound quality of the calls is not optimal
•
You can adjust the volume during a call by means of the
key
•
Check the radio reception icon level
I am unable to use the features described in the manual
•
Check with your operator to make sure that your subscription includes this service
•
Make sure this feature does not require an Alcatel accessory
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