97
98
•
conditions, sand, excess dust and any condition outside the operating
guidelines;
•
Defects in appearance, cosmetic, decorative or structural items such as
framing and non-operative parts;
•
Damage as result of physical abuse regardless of cause.
There are no express warranties, whether written, oral or implied, other
than this printed limited warranty or the mandatory warranty provided
by your jurisdiction. In no event shall TCT Mobile (US), Inc. or any
of its affiliates be liable for incidental or consequential damages of any
nature whatsoever, including but not limited to commercial loss, to the
full extent those damages can be disclaimed by law. Some states do not
allow the exclusion or limitation of incidental or consequential damages,
or limitation of the duration of implied warranties, so the preceding
limitations or exclusions may not apply to you.
How to obtain Support: Contact the customer care center by calling (855-
368-0829) or going to (http://www.alcatelonetouch.com/usa/). We have
placed many self-help tools that may help you to isolate the problem and
eliminate the need to send your wireless device in for service. In the case
that your wireless device is no longer covered by this limited warranty due
to time or condition, you may utilize our out of warranty repair options.
How to obtain Hardware Service within the terms of this warranty:
Create a user profile (alcatel.finetw.com) and then create an RMA for
the defective device. Ship the device with a copy of the original proof
of purchase (e.g. original copy of the dated bill of sale, invoice) with the
owner's return address (No PO Boxes accepted), wireless carrier’s name,
alternate daytime phone number, and email address with a complete
problem description. Only ship the device. Do not ship the SIM card,
memory cards, or any other accessories such as the power adapter. You
must properly package and ship the wireless device to the repair center.
TCT Mobile (US), Inc. is not responsible for devices that do not arrive at
the service center or are damaged in transit. Insurance is recommended
with proof of delivery. Upon receipt, the service center will verify the
warranty conditions, repair, and return your device to the address
provided in the RMA. Check the warranty repair status by going online
with the RMA number on web portal.
13
12 Month Limited Warranty
Mobile (US), Inc. warrants to the original retail purchaser of this wireless
device that should this product or part thereof during normal consumer
usage and condition be proven to be defective in material or workmanship
that results in product failure within the first twelve (12) months from
the date of purchase as shown on your original sales receipt from an
authorized sales agent. Such defect(s) will be repaired or replaced (with
new or rebuilt parts) at the company’s option without charge for parts
or labor directly related to the defect(s). Batteries, power adapters, and
other accessories sold as in box items are also warranted against defects
and workmanship that results in product failure within the first twelve
(12) month period from the date of purchase. This warranty extends to
products purchased and sold within the United States.
The limited warranty for your wireless device will be voided if any of the
following conditions occur:
•
Non-compliance with the instructions for use or installation, or with
technical and safety standards applicable in the geographical area where
your phone is used;
•
Connection to any equipment not supplied or not recommended by
TCT Mobile (US), Inc.;
•
Modification or repair performed by individuals not authorized by TCT
Mobile (US), Inc. or its affiliates;
•
Changes to the device operating system by the user or third party
applications;
•
Acts of god such as inclement weather, lightning, power surges, fire,
humidity, infiltration of liquids or foods, chemical products, download of
files, crash, high voltage, corrosion, oxidation;
•
Removal or altering of the wireless device’s event labels or serial
numbers (IMEI);
•
• Damage from exposure to water or other liquids, moisture,
•
humidity, excessive temperatures or extreme environmental
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