18
FAQ
Item to be checked
The telephone does not
charge properly
Make sure that the charger is correctly connected to the
phone and the power socket.
Make sure you are using a charger specifically designed for
this phone.
The phone does not
switch on
Check the battery charge level.
Make sure the battery is properly installed.
Press and hold the ON key until the screen comes on.
The phone card has
been inserted but the
card information cannot
be read
Make sure the UIM card is properly inserted.
Make sure your UIM card is valid.
Make sure the card’s contact face is not dirty, if it is, wipe it
with a clean cloth.
The phone displays
“Enter PUK number”
Contact the network operator for a PUK number.
Unlock the phone using the PUK number.
Unable to dial a number
Make sure you have dialled a valid phone number.
Check if your phone is connected to the network.
Poor sound quality
Check if the reception signal is strong enough.
If you are inside a building, rotate the phone or move close to
a window.
The other party cannot
hear you during a call
Make sure the mouthpiece is not blocked.
The receiver volume is
low
Check if the receiver volume is set to maximum.
The phone signal is poor
or switches off frequently
Make sure the phone antenna is not damaged.
Check the phone signal strength.
If there is no signal, use your phone in a location where the
signal is strong.
The phone displays “out
of network” or “network
failure”.
Check if you are in an area where the signal is weak (in a
tunnel or surrounded by building). Move to another location
and try again.
Make sure you are not trying to use a service that you haven’t
subscribed to. If you require this service, contact the network
for details.
