70
69
How to obtain Hardware Service within the
terms of this warranty: Create a user profile
(alcatel.finetw.com) and then create an RMA for
the defective device. Ship the device with a
copy of the original proof of purchase (e.g.
original copy of the dated bill of sale, invoice)
with the owner's return address (No PO Boxes
accepted), wireless carrier’s name, alternate
daytime phone number, and email address with
a complete problem description. Only ship the
device. Do not ship the SIM card, memory
cards, or any other accessories such as the
power adapter. You must properly package and
ship the wireless device to the repair center.
TCT Mobile (US), Inc. is not responsible for
devices that do not arrive at the service center
or are damaged in transit. Insurance is
recommended with proof of delivery. Upon
receipt, the service center will verify the
warranty conditions, repair, and return your
device to the address provided in the RMA.
Check the warranty repair status by going
online with the RMA number on web portal.
Troubleshooting ......
Before contacting the service center, you are
advised to follow the instructions below:
•
You are advised to fully charge (
) the
battery for optimal operation.
•
Avoid storing large amounts of data in your
phone as this may affect its performance.
•
Use User Data Format
(1)
to perform phone
formatting (to perform User Data format, hold
down # key while simultaneously pressing the
power on/off key under power off mode). ALL
User phone data: contacts, messages and files
will be lost permanently. It is strongly advised
to fully backup the phone data and profile
before doing formatting.
My phone cannot switch on
•
Check the battery contacts, remove and
reinstall your battery, then turn your phone
on
•
Check the battery power level, charge for at
least 20 minutes
•
If it still does not work, please use User Data
Format
(1)
to reset the phone
My phone is frozen or has not responded
for several minutes
•
Restart your phone by pressing and holding
the
key
•
Remove the battery and re-insert it, then
restart the phone
Summary of Contents for ONE TOUCH OT-2004C
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