Alcatel One Touch 918A, Quick Start Manual

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My phone cannot charge properly
Make sure you are using an Alcatel battery and the charger from the box •
Make sure your battery is inserted properly and clean the battery •
contact if it’s dirty. It must be inserted before plugging in the charger
Make sure that your battery is not completely discharged; if the
•
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
Make sure charging is carried out under normal conditions (0°C
•
(32°F) to +40°C (104°F))
When abroad, check that the voltage input is compatible
•
My phone cannot connect to a network or “No service”
is displayed
Try connecting in another location •
Verify the network coverage with your operator •
Check with your operator that your SIM card is valid •
Try selecting the available network(s) manually •
Try connecting at a later time if the network is overloaded •
My phone cannot connect to the Internet
Check that the IMEI number (press *#06#) is the same as the one •
printed on your warranty card or box
Make sure that the internet access service of your SIM card is available
•
Check your phone's Internet connecting settings •
Make sure you are in a place with network coverage •
Try connecting at a later time or another location •
Invalid SIM card
Make sure the SIM card has been correctly inserted •
Make sure the chip on your SIM card is not damaged or scratched •
Make sure the service of your SIM card is available •
Unable to make outgoing calls
Make sure you have dialed a valid number and touch •
For international calls, check the country and area codes •
Make sure your phone is connected to a network, and the network •
is not overloaded or unavailable
Check your subscription status with your operator (credit, SIM
•
card valid, etc.)
Make sure you have not barred outgoing calls
•
Make sure that your phone is not in flight mode •
Unable to receive incoming calls
Make sure your phone is switched on and connected to a network •
(check for overloaded or unavailable network)
Check your subscription status with your operator (credit, SIM
•
card valid, etc.)
Make sure you have not forwarded incoming calls
•
Make sure that you have not barred certain calls •
Make sure that your phone is not in flight mode •
The caller’s name/number does not appear when a call is received
Check that you have subscribed to this service with your •
operator
Your caller has concealed his/her name or number
•
I cannot find my contacts
Make sure your SIM card is not broken •
Make sure your SIM card is inserted properly •
Import all contacts stored in SIM card to phone •
The sound quality of the calls is poor
You can adjust the volume during a call by pressing the • Volume key
Check the network strength •
Make sure that the receiver, connector or speaker on your phone is clean •
I am unable to use the features described in the manual
Check with your operator to make sure that your subscription •
includes this service
Make sure this feature does not require an Alcatel accessory
•
When I select a number from my contacts, the number
cannot be dialed
Make sure that you have correctly recorded the number in your file •
Make sure that you have selected the country prefix when calling •
a foreign country
I am unable to add a contact in my contacts
Make sure that your SIM card contacts are not full; delete some •
files or save the files in the phone contacts (i.e. your professional
or personal directories)
My callers are unable to leave messages on my voicemail
Contact your network operator to check service availability •
I cannot access my voicemail
Make sure your operator’s voicemail number is correctly entered •
in “ My numbers ”
Try later if the network is busy •
I am unable to send and receive MMS
Check your phone memory availability as it might be full •
Contact your network operator to check service availability and •
check MMS parameters
Verify the server center number or your MMS profile with your
•
operator
The server center may be swamped, try again later
•
SIM card PIN locked
Contact your network operator to obtain the PUK code (Personal •
Unblocking Key)
I am unable to connect my phone to my computer
Install Alcatel Android Manager first of all •
Check that your USB driver is installed properly •
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