38
39
•
When abroad, check that the voltage input is compatible.
My cellphone cannot connect to a network or “No service”
is displayed
•
Try connecting in another location.
•
Verify the network coverage with your operator.
•
Try selecting the available network(s) manually
•
Try connecting at a later time if the network is overloaded.
My cellphone cannot connect to the Internet
•
Check that the MEID number (press *#06#) is the same as the one
printed on your warranty card or box.
•
Check your cellphone's Internet connecting settings.
•
Make sure you are in a place with network coverage.
•
Try connecting at a later time or another location.
Unable to make outgoing calls
•
Make sure you have dialed a valid number and have pressed the
key.
•
For international calls, check the country and area codes.
•
Make sure your cellphone is connected to a network, and the
network is not overloaded or unavailable.
•
Check your subscription status with your operator (credit for
example).
•
Make sure you have not barred outgoing calls.
•
Make sure that your cellphone is not in flight mode.
Unable to receive incoming calls
•
Make sure your cellphone is switched on and connected to a
network (check for overloaded or unavailable network).
•
Check your subscription status with your operator (credit for
example).
•
Make sure you have not forwarded incoming calls.
•
Make sure that you have not barred certain calls.
•
Make sure that your cellphone is not in flight mode.
The caller’s name/number does not appear when a call is
received
•
Check that you have subscribed to this service with your operator.
•
Your caller has concealed his/her name or number.
The sound quality of the calls is poor
•
You can adjust the volume during a call by pressing the
Volume
Up/Down
key.
•
Check the network strength
.
•
Make sure that the receiver, connector or speaker on your
cellphone is clean.
I am unable to use the features described in the manual
•
Check with your operator to make sure that your subscription
includes this service.
•
Make sure this feature does not require an Alcatel accessory.
When I select a number from my contacts, the number
cannot be dialed
•
Make sure that you have correctly recorded the number in your
file.
•
Make sure that you have selected the country prefix when calling
a foreign country.
I am unable to add a contact in my contacts
•
Delete some files in the cellphone contacts (i.e. your professional
or personal directories).
My callers are unable to leave messages on my voicemail
•
Contact your network operator to check service availability.
I cannot access my voicemail
•
Make sure your operator’s voicemail number is correctly entered
in "My numbers".
•
Try later if the network is busy.
I am unable to send and receive MMS
•
Check your cellphone memory availability as it might be full.
•
Contact your network operator to check service availability and
check MMS parameters.
•
Verify the server centre number or your MMS profile with your
operator.
•
The server centre may be swamped, try again later.
I am unable to connect my cellphone to my computer
•
Install Alcatel Android Manager first of all.
•
Check that your USB driver is installed properly.
•
Open the Notification panel to check if the PC Suite Agent has
activated.
•
Check that you have ticked the checkbox of USB debugging in
Settings\Applications\Development\USB debugging
•
Check that your computer meets the requirements for Alcatel
Android Manager Installation.
•
Make sure that you’re using the right cable from the box.
I am unable to download new files
•
Make sure there is sufficient cellphone memory for your download.
•
Select the Micro-SD card as the location to store downloaded files.
•
Check your subscription status with your operator.
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