36
37
This warranty shall not apply to defects to your phone and/or
accessory due to (without any limitation):
1) Non-compliance with the instructions for use or installation, or
with technical and safety standards applicable in the geographical
area where your phone is used,
2) Connection to any equipment not supplied or not recommended
by TCT Mobile Limited,
3) Modification or repair performed by individuals not authorised by
TCT Mobile Limited or its affiliates or your vendor,
4) Inclement weather, lightning, fire, humidity, infiltration of liquids or
foods, chemical products, download of files, crash, high voltage,
corrosion, oxidation…
Your phone will not be repaired in case labels or serial numbers
(IMEI) have been removed or altered.
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your country or jurisdiction.
In no event shall TCT Mobile Limited or any of its affiliates be liable
for indirect, incidental or consequential damages of any nature
whatsoever, including but not limited commercial or financial loss or
damage, loss of data or loss of image to the full extent those damages
can be disclaimed by law.
Some countries/states do not allow the exclusion or limitation
of indirect, incidental or consequential damages, or limitation of
the duration of implied warranties, so the preceding limitations or
exclusions may not apply to you.
Troubleshooting...................
Before contacting the service centre, you are advised to follow the
instructions below:
You are advised to fully charge (
•
) the battery for optimal
operation.
Avoid storing large amounts of data in your phone as this may
•
affect its performance.
Use User Data Format and the ONE TOUCH Upgrade tool to
•
perform phone formatting or software upgrading, (to reset User
Data format, hold down
Volume down
key while simultaneously
pressing the
Power
key). ALL User phone data: contacts, photos,
messages and files, downloaded applications like APK games will be
lost permanently. It is strongly advised to fully backup the phone
data and profile via Android Manager before doing formatting and
upgrading.
and carry out the following checks:
My phone is frozen or cannot switch on
Check the battery contacts, remove and reinstall your battery, then
•
turn your phone on
Check the battery power level, charge for at least 20 minutes
•
If it still does not work, please use User Data Format to reset
•
the phone
My phone has not responded for several minutes
Restart your phone by pressing and holding the
•
Power
key
Remove the battery and re-insert it, then restart the phone
•
My phone turns off by itself
Check that your keypad is locked when you are not using your
•
phone, and make sure
Power
key is not mis-contacted due to
unlocking keypad.
Check the battery charge level
•
My phone cannot charge properly
Make sure you are using an ALCATEL ONE TOUCH battery and
•
the charger from the box
Make sure your battery is inserted properly and clean the battery
•
contact if it’s dirty. It must be inserted before plugging in the
charger
Make sure that your battery is not completely discharged; if the
•
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
Make sure charging is carried out under normal conditions (0°C
•
to +40°C)
When abroad, check that the voltage input is compatible
•
IP4349_903_QG_Eng_GB_05_120726.indd 36-37
IP4349_903_QG_Eng_GB_05_120726.indd 36-37
2012-7-26 16:09:00
2012-7-26 16:09:00
