My mobile phone does not charge properly
•
Make sure that your battery is not completely discharged; the battery charge indicator can take several
minutes and may be accompanied by a quiet hissing sound.
•
Make sure charging is carried out under normal conditions (0°C +40°C)
•
Make sure your battery is inserted. It must be inserted before plugging in the charger
•
Make sure you are using an ALCATEL battery and charger
•
When abroad, check that the electrical current is compatible
•
Switch your phone off and turn on again
My mobile phone does not connect to a network
•
Try connecting in another location
•
Verify the network coverage with your operator
•
Check with your operator that your SIM card is valid
•
Try selecting the available network(s) manually (see page 50)
•
Try connecting at a later time if the network is overloaded
SIM card error
•
Make sure the SIM card was correctly inserted (see page 15)
•
Verify with your operator that your SIM card is 3V compatible; the old 5V SIM cards cannot be used
•
Make sure the chip on your SIM card is not damaged or scratched
Unable to make outgoing calls
•
Make sure you have dialled a valid number and pressed the
key
•
For international calls, make sure you have entered the country and area codes
•
Make sure your mobile phone is connected to a network, and that the network is not overloaded or
unavailable
•
Check your subscription with your operator (credit, SIM card valid, etc.)
•
Make sure you have not barred outgoing calls (see page 56)
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Troubleshooting ..........................................
Before contacting the after-sales service, we advise you to perform the following checks:
My mobile phone does not switch on
•
Press
until the screen comes on
•
Check the battery charge level
•
Check the battery contacts, remove and reinstall your battery, then turn your telephone back on
My phone does not respond since several minutes
•
Press the
key
•
Remove the battery and re-insert it, then switch the phone back on
My screen is difficult to read
•
Clean your screen
•
Use your mobile phone in accordance with the recommended conditions of use
My mobile phone turns off by itself
•
Check that your keypad is locked when you are not using your mobile phone
•
Check the battery charge level
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