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Troubleshooting
23
................
Before contacting the aftersales department, you are advised to follow the
instructions below:
You are advised to switch off the cellphone from time to time to optimize
•
its performance.
You are advised to fully charge (
•
) the battery for optimal operation.
Avoid storing large amounts of data in your cellphone as this may affect the
•
performance of your cellphone.
and carry out the following checks:
My cellphone will not switch on
Press
•
until the screen comes on
Check the battery charge level
•
Check the battery contacts, remove and reinstall your battery, then turn
•
your cellphone back on
My cellphone has not responded for several minutes
Press the
•
key
Remove the battery and re-insert it, then switch the cellphone back on
•
My screen is difficult to read
Clean your screen
•
Use your cellphone in accordance with the recommended conditions of use
•
My cellphone turns off by itself
Check that your keypad is locked when you are not using your cellphone
•
Check the battery charge level
•
My cellphone has a low level of autonomy
Make sure you respected the complete charge timing (minimum 3 hours)
•
After a partial charge, the battery level indicator may not be exact. Wait for
•
at least 20 minutes after removing the charger to obtain an exact indication
My cellphone will not charge properly
Make sure that your battery is not completely discharged; If the battery is
•
flat, it may take around 20 minutes to display the battery charger indicator
on the screen
Make sure charging is carried out under normal conditions (0°C (32°F) -
•
+40°C (104°F))
Make sure your battery is inserted. It must be inserted
•
before plugging in
the charger
Make sure you are using an Alcatel battery and charger in the box
•
When abroad, check that the electrical current is compatible
•
My cellphone will not connect to a network
Try connecting in another location
•
Verify the network coverage with your operator
•
Check with your operator that your SIM card is valid
•
Try selecting the available network(s) manually (see page
•
53
)
Try connecting at a later time if the network is overloaded
•
SIM card error
Make sure the SIM card has been correctly inserted (see page
•
13
)
Verify with your operator that your SIM card is 3V or 1.8V compatible; the
•
old 5V SIM cards cannot be used
Make sure the chip on your SIM card is not damaged or scratched
•
Unable to make outgoing calls
Make sure you have dialled a valid number and press the
•
key
For international calls, check the country and area codes
•
Make sure your cellphone is connected to a network, and that the network
•
is not overloaded or unavailable
Check your subscription status with your operator (credit, SIM card valid,
•
etc.)
Make sure you have not barred outgoing calls (see page
•
51
)
Unable to receive incoming calls
Make sure your cellphone is switched on and connected to a network
•
(check for overloaded or unavailable network)
Check your subscription status with your operator (credit, SIM card valid,
•
etc.)
Make sure you have not forwarded incoming calls (see page
•
50
)
Make sure that you have not barred certain calls
•
