My mobile phone turns off by itself
•
Check that your keypad is locked when you are not using your mobile phone
•
Check the battery charge level
My mobile phone does not charge properly
•
Make sure that your battery is not completely discharged; the battery charge
indicator can take several minutes and may be accompanied by a quiet hissing
sound.
•
Make sure charging is carried out under normal conditions (0°C +40°C)
•
Make sure your battery is inserted. It must be inserted before plugging in the
charger
•
Make sure you are using an Alcatel battery and charger
•
When abroad, check that the electrical current is compatible
My mobile phone does not connect to a network
•
Try connecting in another location
•
Verify the network coverage with your operator
•
Check with your operator that your SIM card is valid
•
Try selecting the available network(s) manually (see page 66)
•
Try connecting at a later time if the network is overloaded
SIM card error
•
Make sure the SIM card was correctly inserted (see page 14)
•
Verify with your operator that your SIM card is 3V compatible; the old 5V SIM
cards cannot be used
•
Make sure the chip on your SIM card is not damaged or scratched
90
17
Troubleshooting ..................
Before contacting the after-sales service, we advise you to perform the
following checks:
My mobile phone does not switch on
•
Press
until the screen comes on
•
Check the battery charge level
•
Check the battery contacts, remove and reinstall your battery, then turn your
telephone back on
My phone has not responded for several minutes
•
Press the
key
•
Remove the battery and re-insert it, then switch the phone back on
My screen is difficult to read
•
Clean your screen
•
Use your mobile phone in accordance with the recommended conditions of use
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