Alcatel One Touch 117, User Manual

Page: 26 / 27

49 50
My phone cannot charge properly
Make sure you are using an Alcatel battery and the charger from the box •
Make sure your battery is inserted properly and clean the battery contact if •
it’s dirty. It must be inserted before plugging in the charger
Make sure that your battery is not completely discharged; if the battery
•
power is empty for a long time, it may take around 20 minutes to display
the battery charger indicator on the screen
Make sure charging is carried out under normal conditions (0°C to +40°C)
•
When abroad, check that the voltage input is compatible •
My phone cannot connect to a network or “No service” is displayed
Try connecting in another location •
Verify the network coverage with your operator •
Check with your operator that your SIM card is valid •
Try selecting the available network(s) manually (see page 35) •
Try connecting at a later time if the network is overloaded •
Invalid SIM card
Make sure the SIM card has been correctly inserted (see page 10) •
Make sure the chip on your SIM card is not damaged or scratched •
Make sure the service of your SIM card is available •
Unable to make outgoing calls
Make sure you have dialed a valid number and press the • key
For international calls, check the country and area codes •
Make sure your phone is connected to a network, and the network is not •
overloaded or unavailable
Check your subscription status with your operator (credit, SIM card valid,
•
etc.)
Make sure you have not barred outgoing calls (see page 33)
•
Unable to receive incoming calls
Make sure your phone is switched on and connected to a network (check •
for overloaded or unavailable network)
Check your subscription status with your operator (credit, SIM card valid,
•
etc.)
Make sure you have not forwarded incoming calls (see page 33)
•
Make sure that you have not barred certain calls •
The caller’s name/number does not appear when a call is received
Check that you have subscribed to this service with your operator •
Your caller has concealed his/her name or number •
I cannot find my contacts
Make sure your SIM card is not broken •
Make sure your SIM card is inserted properly •
Import all contacts stored in SIM card to phone •
The sound quality of the calls is poor
You can adjust the volume during a call by pressing the •
key
Check the network strength •
/
Make sure that the receiver, connector or speaker on your phone is clean •
I am unable to use the features described in the manual
Check with your operator to make sure that your subscription includes this •
service
Make sure this feature does not require an Alcatel accessory
•
When I select a number from my contacts, the number cannot be
dialed
Make sure that you have correctly recorded the number in your file •
Make sure that you have inputted the country prefix when calling a foreign •
country