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FAQ
1. Are any of the materials used in this product harmful to the
human body or to animals?
The materials used have passed all required safety tests.
2. Why can’t I charge my MOVETRACK?
• Make sure that your battery is not completely discharged. If
your battery has been completely discharged for a long period
of time it may take a few minutes for the battery indicator to
light up.
• Make sure charging is carried out under normal conditions (0°C
to +45°C).
• When abroad, check that the voltage input is compatible.
3. Can I make calls to my MOVETRACK?
Your MOVETRACK does not support voice calling.
4. How many users can monitor my MOVETRACK simultaneously?
10 users can monitor your MOVETRACK at any one time. You
can invite users by sharing the QR code on the Invite User page
in the app.
5.
Why can’t I get the location of my MOVETRACK?
• Confirm your Vodafone V SIM has been activated in the
Vodafone V APP
