Workforce Manager Troubleshooting Workshop 7
WFT 7
2
30-Jan-08
Course Objectives
After completing this course, a student will be able to:
•
Describe the internal processes used by Workforce Manager applications
•
Troubleshoot common problems related to Workforce Manager
functionality
•
Interpret Workforce Manager log files
•
Identify and address common problems that affect functionality,
performance and usability
WFT Course Topics
•
WFM
Servers
o
Server Architecture and components
o
Log action files
•
WFM
Data
Aggregator
o
Log action files
o
Dynamic and manual synchronization tasks
o
Application
startup
•
WFM Database Utility
o
Functionality: backup, restore, upgrade, cleanup
•
WFM
Web
Server
o
WFM Web upgrade steps
o
Tomcat Application Manager
•
WFM
Builder
o
Functionality: options
o
Log action files
•
WFM Integration API
o
API
options
•
WFM
Routing
o
Configure and assess
•
Troubleshooting
o
Common
Configuration
Problems
o
WFM Architecture issues
