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General information ���������������������������������������������������������������������������������������
•
Website for USA:
www.alcatelonetouch.us
•
Website for Canada:
www.alcatelonetouch.ca
•
Facebook:
www.facebook.com/alcatelonetouchusa
•
Twitter:
www.twitter.com/alcatel1touch
•
Instagram:
instagram.com/actalel
•
Hotline:
In the United States, call 855-368-0829 for technical support. In Canada, call 855-844-6058 for technical support.
•
Manufacturer:
TCL Communication Ltd.
•
Address:
5/F, Building 22E, 22 Science Park East Avenue, Hong Kong Science Park, Shatin, NT, Hong Kong
•
Electronic labeling path:
Touch
Settings
>
Regulatory & Safety
or press *#07#, you can find more information about labeling
(1)
.
On our website, you will find our FAQ (Frequently Asked Questions) section. You can also contact us by email to ask any questions you may have.
Your phone is a transceiver that operates on GSM in quad-band (850/900/1800/1900 MHz), UMTS in penta-band (850/900/1700/1900/2100 MHz).
Protection against theft
(2)
Your phone is identified by an IMEI (phone serial number) shown on the packaging label and in the phone’s memory. We recommend that you note the
number the first time you use your phone by entering * # 0 6 # and keep it in a safe place. It may be requested by the police or your carrier if your phone
is stolen. This number allows your phone to be blocked preventing a third person from using it, even with a different SIM card.
Disclaimer
There may be certain differences between the user manual description and the phone’s operation, depending on the software release of your phone
or specific carrier services.
TCL Communication Ltd. shall not be held legally responsible for such differences, if any, nor for their potential consequences, which responsibility shall
(1)
It depends on countries.
(2)
Contact your network carrier to check service availability.
be borne by the carrier exclusively.
TROUBLESHOOTING �����������������������������������������������������������������������������������
Before contacting the service center, here are some instructions to help you troubleshoot your device:
• For optimal operation, fully charge the battery.
• To improve the phone’s performance, remove unnecessary files or apps on your phone.
• To update your system software, use the
System
Updates
command in your phone’s settings.
• To set your phone to factory
default, use the
Backup & Reset
in the phone’s settings, All your phone data will be lost permanently. It is strongly advised
to fully back up your phone before resetting.
My phone can't be switched on
• When the phone can't be switched on, charge for at least 20 minutes to ensure the minimum battery power needed. Then switch it on again.
My phone has not responded for several minutes
• If your phone doesn’t respond, turn off your phone by pressing and holding the
Power
key until it turns off and then restart it again.
• If your phone has a removable battery, remove the battery and reinsert it, then restart the phone.
My phone turns off by itself
• When your phone turns off by itself, make sure that the
Power
key is not accidentally pressed.
• Check the battery charge level.
• Check your phone’s settings for turning off the phone at a certain time.
• If it still doesn't work, Factory
reset the phone via the Backup & reset in the phone’s Settings. Make sure you have backed up your data.
My phone can't charge properly
• Make sure that you are using the proper charger that comes with the phone.
• If your phone has a removable battery, make sure that your battery is inserted properly and the battery terminal makes a good contact with the phone.
It must be inserted before plugging in the charger.
