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I can't access my voicemail
•
Make sure that your carrier’s voicemail number is correctly entered in
"Voicemail number".
•
Try later if the network is busy.
I can't send and receive MMS
•
Check your phone memory as it might be full.
•
Contact your network carrier to check service availability and MMS
parameters.
•
Verify the server center number or your MMS profile with your carrier.
•
The server center may be swamped. Try again later.
•
Start a new Messaging string. You messaging string may have reached
its limit.
SIM card PIN locked
•
Contact your network carrier to obtain the PUK (Personal Unblocking
Key) code.
I can't connect my phone to my computer
•
Install Smart Suite.
•
Check that your USB driver is installed properly.
•
Open the Notification panel to check if the Smart Suite Agent has
been activated.
•
Check that you have marked the USB debugging checkbox.
•
Check that your computer meets the requirements for Smart Suite
installation.
•
Make sure that you’re using the right cable from the box.
I can't download new files
•
Make sure that there is sufficient phone storage space for your
download.
•
Select the microSD card as the location to store downloaded files.
•
Check your subscription status with your carrier.
The phone can't be detected by others via Bluetooth
•
Make sure that Bluetooth is turned on and your phone is visible to
other users.
•
Make sure that the two phones are within Bluetooth’s detection range.
The battery drains too fast
•
Make sure that you follow the complete charge time (minimum 200
minutes).
•
After a partial charge, the battery level indicator may not be exact.
•
Wait for at least 10 minutes after removing the charger to obtain an
exact indication.
•
Adjust the brightness of screen as appropriate.
•
Extend the email auto-check interval for as long as possible.
•
Update news and weather information on manual demand, or increase
their auto-check interval.
•
Exit background-running applications if they are not being used for
extended periods of time.
•
Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone becomes warm following prolonged calls, game playing,
internet surfing or running other complex applications
•
This heating is a normal consequence of the CPU handling excessive
data. Ending the above actions will make your phone return to normal
temperature.
After Factory data reset is performed, I can't use my phone without
entering Google account credentials
•
After reset is performed, you must enter the original Google account
credentials that were used on this phone.
•
If you don’t remember your Google account credentials, complete
Google account recovery procedures.
•
If you still cannot access your phone, apply to the authorized repair
center, but remember that it will not be regarded as warranty case.
The phone doesn't ring when a call or message arrives
•
Make sure that Do Not Disturb mode (go to
Settings
>
Sound &
notification
>
Do Not Disturb
) is not activated.
•
Press the
Volume up/down
key to adjust volume.
I forget some passwords/codes/keys on phone
•
Perform
Factory data reset
.
•
If you still cannot access your phone, apply to the authorized repair
center, but remember that it will not be regarded as warranty case.
Alcatel
is a trademark of Alcatel-Lucent
and is used under license by
TCL Communication Ltd.
© Copyright 2017 TCL Communication Ltd.
All rights reserved.
TCL Communication Ltd. reserves
the right to alter material
or technical specification
without prior notice.
All "Signature" ringtones embedded in this phone have
been composed, arranged, and mixed by NU TROPIC (Amar
Kabouche).
