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The phone can't be detected by others via Bluetooth
•
Make sure that Bluetooth is turned on and your phone is visible
to other users.
•
Make sure that the two phones are within Bluetooth’s detection range.
How to make your battery last longer
•
Make sure you follow the complete charge time (minimum 2.5
hours).
•
After a partial charge, the battery level indicator may not be exact.
Wait for at least 20 minutes after removing the charger to obtain
an exact indication.
•
Adjust the brightness of screen as appropriate
•
Extend the email auto-check interval for as long as possible.
•
Update news and weather information on manual demand, or
increase their auto-check interval.
•
Exit background-running applications if they are not being used
for a long time.
•
Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone will become warm following prolonged calls,
game playing, internet surfing or running other complex
applications�
•
This heating is a normal consequence of the CPU handling
excessive data. Ending above actions will make your phone return
to normal temperatures.
ALCATEL is a trademark of Alcatel-Lucent
and is used under license by
TCL Communication Ltd.
© Copyright 2015 TCL Communication Ltd
All rights reserved
TCL Communication Ltd reserves
the right to alter material
or technical specification
without prior notice.
All "Signature" ringtones embedded in this phone have been
composed, arranged and mixed by NU TROPIC (Amar Kabouche).
When I select a number from my contacts, the number
can't be dialled
•
Make sure that you have correctly recorded the number in your file.
•
Make sure that you have selected the country prefix when calling a
foreign country.
I am unable to add a contact in my contacts
•
Make sure that your SIM card contacts are not full; delete some
files or save the files in the phone contacts (i.e. your professional
or personal directories).
My callers are unable to leave messages on my voicemail
•
Contact your network operator to check service availability.
I can't access my voicemail
•
Make sure your operator’s voicemail number is correctly entered
in "Voicemail number".
•
Try later if the network is busy.
I am unable to send and receive MMS
•
Check your phone memory availability as it might be full.
•
Contact your network operator to check service availability and
check MMS parameters.
•
Verify the server centre number or your MMS profile with your
operator.
•
The server centre may be swamped, try again later.
SIM card PIN locked
•
Contact your network operator to obtain the PUK code (Personal
Unblocking Key).
I am unable to connect my phone to my computer
•
Install Smart Suite.
•
Check that your USB driver is installed properly.
•
Open the Notification panel to check if the Smart Suite Agent has
been activated.
•
Check that you have marked the checkbox of USB debugging.
•
Check that your computer meets the requirements for Smart
Suite Installation.
•
Make sure that you’re using the right cable from the box.
I am unable to download new files
•
Make sure there is sufficient phone memory for your download.
•
Select the microSD card as the location to store downloaded files.
•
Check your subscription status with your operator.
