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There are no express warranties, whether written, oral or implied, other than this printed limited
warranty or the mandatory warranty provided by your jurisdiction. In no event shall TCT Mobile (US),
Inc. or any of its affiliates be liable for incidental or consequential damages of any nature whatsoever,
including but not limited to commercial loss, to the full extent those damages can be disclaimed by
law. Some states do not allow the exclusion or limitation of incidental or consequential damages, or
limitation of the duration of implied warranties, so the preceding limitations or exclusions may not
apply to you.
How to obtain Support: Contact the customer care center by calling (855-368-0829) or going to
(http://www.alcatelonetouch.com/usa/). We have placed many self-help tools that may help you to
isolate the problem and eliminate the need to send your wireless device in for service. In the case
that your wireless device is no longer covered by this limited warranty due to time or condition, you
may utilize our out of warranty repair options.
How to obtain Hardware Service within the terms of this warranty: Create a user profile (alcatel.
finetw.com) and then create an RMA for the defective device. Ship the device with a copy of the
original proof of purchase (e.g. original copy of the dated bill of sale, invoice) with the owner's return
address (No PO Boxes accepted), wireless carrier’s name, alternate daytime phone number, and
email address with a complete problem description. Only ship the device. Do not ship the SIM card,
memory cards, or any other accessories such as the power adapter. You must properly package and
ship the wireless device to the repair center. TCT Mobile (US), Inc. is not responsible for devices that
do not arrive at the service center or are damaged in transit. Insurance is recommended with proof
of delivery. Upon receipt, the service center will verify the warranty conditions, repair, and return
your device to the address provided in the RMA. Check the warranty repair status by going online
with the RMA number on web portal.
14
Troubleshooting .....................................
Before contacting the service center, you are advised to follow the instructions below:
•
You are advised to fully charge ( ) the battery for optimal operation.
•
Avoid storing large amounts of data in your phone as this may affect its performance.
•
Use
Factory data reset
and the upgrade tool to perform phone formatting or software
upgrading (to reset factory data, hold down the
Power
key and the
Volume up
key at the same
time). ALL User phone data: contacts, photos, messages and files, downloaded applications will
be lost permanently. It is strongly advised to fully backup the phone data and profile via Android
Manager before doing formatting and upgrading.
Carry out the following checks:
My phone cannot be switched on or is frozen
•
When the phone cannot be switched on, charge for at least 20 minutes to ensure the minimum
battery power needed, then try to switch on again.
•
When the phone falls into a loop during power on-off animation and the user interface cannot be
accessed, press and hold the
Volume down
key to enter Safe Mode. This eliminates any abnormal
OS booting issues caused by 3rd party APKs.
•
If neither method is effective, please reset the phone using the
Power
key and the
Volume up
key (holding both together) or upgrade software via FOTA/Mobile Upgrade tool.
My phone has not responded for several minutes
•
Restart your phone by pressing and holding the
Power
key.
•
Remove the battery and re-insert it, then restart the phone
•
If it still does not work, please use Factory data reset to reset the phone or FOTA/Mobile Upgrade
to upgrade software.
My phone turns off by itself
•
Check that your screen is locked when you are not using your phone, and make sure the
Power
key is not accidentally contacted while the screen is unlocked.
•
Check the battery charge level.
•
If it still does not work, please use Factory data reset to reset the phone or FOTA/Mobile Upgrade
to upgrade software.
