Alcatel 4003M Quick Start Manual Download Page 20

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There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your jurisdiction. In no event shall TCL Communication
Ltd. 0or any of its affiliates be liable for incidental or consequential
damages of any nature whatsoever, including but not limited to
commercial loss, to the full extent those damages can be disclaimed
by law. Some states do not allow the exclusion or limitation of
incidental or consequential damages, or limitation of the duration of
implied warranties, so the preceding limitations or exclusions may
not apply to you.
How to obtain Support: Contact the customer care center by calling
(877-702-3444) or going to (http://www.alcatelonetouch.com/usa/).
We have placed many self-help tools that may help you to isolate the
problem and eliminate the need to send your wireless device in for
service. In the case that your wireless device is no longer covered
by this limited warranty due to time or condition, you may utilize our
out of warranty repair options.
How to obtain Hardware Service within the terms of this warranty:
Create a user profile (alcatel.finetw.com) and then create an RMA
for the defective device. Ship the device with a copy of the original
proof of purchase (e.g. original copy of the dated bill of sale, invoice)
with the owner’s return address (No PO Boxes accepted), wireless
carrier’s name, alternate daytime phone number, and email address
with a complete problem description. Only ship the device. Do
not ship the SIM card, memory cards, or any other accessories such
as the power adapter. You must properly package and ship the
wireless device to the repair center. TCL Communication Ltd. is
not responsible for devices that do not arrive at the service center
or are damaged in transit. Insurance is recommended with proof of
delivery. Upon receipt, the service center will verify the warranty
conditions, repair, and return your device to the address provided in
the RMA. Check the warranty repair status by going online with the
RMA number on web portal.

Troubleshooting ��

Before contacting the service center you are advised to follow the
instructions below:

•

You are advised to fully charge ( ) the battery for optimal
operation.

•

Avoid storing large amounts of data in your phone as this may
affect its performance.

•

Use

Factory data reset

and Mobile Upgrade tool to perform

phone formatting or software upgrading (to reset factory data,
hold down the

Power

key and the

Volume up

key at the same

time under power off mode). ALL User phone data: contacts,
photos, messages and files, downloaded applications will be lost
permanently. It is strongly advised to fully backup the phone data
and profile via Smart Suite before doing formatting and upgrading.

and carry out the following checks:

My phone cannot be switched on or is frozen

•

If the phone cannot be switched on, charge it for at least 20
minutes to ensure the minimum battery power needed, then try
to switch on again.

•

If the phone falls into a loop during power on-off animation and
the user interface cannot be accessed, press and hold the

Volume

down

key to enter Safe Mode. This eliminates any abnormal OS

booting issues caused by 3rd party APKs.

•

If neither method is effective, please reset the phone using the