79
80
20
Troubleshooting ..................
Before contacting the service Centre, you are advised
to follow the instructions below:
• You are advised to fully charge (
) the battery for
optimal operation.
•
Avoid storing large amounts of data in your phone as
this may affect its performance.
•
Use the FOTA (Firmware Over The Air) Upgrade tool
to update your phone's software. To access
Update
phone
, press
Settings\Device\Device Information\
Software Update
.
and carry out the following checks:
My phone can't be switched on or is frozen
•
Check the battery contacts, remove and reinstall
your battery, then turn your phone on.
•
Check the battery power level, charge for at least 20
minutes.
My phone has not responded for several minutes
•
Restart your phone by pressing and holding the
End/
Back/End Key
.
•
Remove the battery and re-insert it, then restart the
phone.
My phone turns off by itself
•
Check whether your phone is locked when not in
use, and make sure you don't accidentally turn off
your phone when locking it by pressing the
Back/
End Key
.
•
Check the battery charge level.
My phone can't charge properly
•
Make sure you are using an
Alcatel
battery and the
charger from the box.
•
Make sure your battery is inserted properly and clean
the battery contact if it’s dirty. It must be inserted
before plugging in the charger.
•
Make sure that your battery is not completely
discharged; if battery power is empty for a long time,
it may take around 20 minutes to display the battery
charger indicator on the screen.
•
Make sure charging is carried out under normal
conditions (0°C to +45°C).
•
When abroad, check that the voltage input is
compatible.
My phone can't connect to a network or "No service"
is displayed
•
Try connecting in another location.
•
Verify the network coverage with your operator.
•
Check with your operator that your SIM card is valid.
•
Try selecting the available network(s) manually.
Summary of Contents for 3088 4G Series
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