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My phone can't charge properly
• Make sure you are using an
Alcatel
battery and the charger
from the box
• Clean the battery contact if it’s dirty
• Make sure your battery is inserted properly before plugging
in the charger
• Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen
.
• Make sure charging is carried out under normal conditions
(0°C to +4
0
°C)
• When abroad, check that the voltage input is compatible
My phone can't connect to a network or “No service” is
displayed
• Try connecting in another location
• Verify the network coverage with your carrier
• Check with your carrier that your SIM card is valid
• Try selecting the available network(s) manually
• Try connecting at a later time if the network is overloaded
My phone can't connect to the Internet
• Check that the IMEI number (press *#06# ) is the same as the
one printed on your warranty card or box
• Make sure that the internet access service of your SIM card
is available
• Check your phone's Internet connection settings
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
Make sure the SIM card has been correctly inserted
• Make sure the chip on your SIM card is not damaged or
scratched
• Make sure the service of your SIM card is available
Unable to make outgoing calls
• Make sure you have dialed a valid number and press the
key
• For international calls, check the country and area codes
• Make sure your phone is connected to a network, and the
network is not overloaded or unavailable
• Check your subscription status with your carrier (credit, SIM
card valid, etc.)
• Make sure you have not barred outgoing calls
• Make sure that your phone is not in flight mode
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a
network (check for overloaded or unavailable network)
• Check your subscription status with your carrier (credit, SIM
card valid, etc.)
• Make sure you have not forwarded incoming calls
• Make sure that you have not barred certain calls
• Make sure that your phone is not in flight mode
The caller’s name/number does not appear when a call is
received
• Check that you have subscribed to this service with your carrier
• Your caller has concealed his/her name or number
I can't find my contacts
• Make sure your SIM card is not broken
• Make sure your SIM card is inserted properly
• Import all contacts stored in SIM card to phone
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the
Volume
up/down key
• Check t
he network strength
• Make sure that the receiver, connector, or speaker on your
phone is clean.
I am unable to use the features described in the manual
• Check with your carrier to make sure that your subscription
includes this service
• Make sure this feature does not require an
Alcatel
accessory
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some
files from your SIM card or save the files in the phone contacts
• My callers are unable to leave messages on my voicemail
• Contact your service provider to check service availability
I can't access my voicemail
• Make sure your carrier’s voicemail number is correctly entered
in "Messages/Voice mail server"
• Try later if the network is busy
I am unable to send and receive MMS
• Check your phone memory availability as it might be full
• Contact your service provider to check service availability and
check MMS parameters
• Verify the server center number or your MMS profile with
your carrier
