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•
PRIVACY:
Please note that you must respect the laws and regulations in force in your
jurisdiction or other jurisdiction(s) where you will use your mobile phone
regarding taking photographs and recording sounds with your mobile
telephone. Pursuant to such laws and regulations, it may be strictly forbidden
to take photographs and/or to record the voices of other people or any of
their personal attributes, and duplicate or distribute them, as this may be
considered to be an invasion of privacy. It is the user's sole responsibility to
ensure that prior authorisation be obtained, if necessary, in order to record
private or confidential conversations or take a photograph of another person;
the manufacturer, the seller or vendor of your mobile phone (including the
operator) disclaim any liability which may result from the improper use of the
mobile phone.
•
BATTERY:
Before removing the battery from your phone, please make sure that the
phone is switched off.
Observe the following precautions for battery use:
- Do not attempt to open the battery (due to the risk of toxic fumes and burns).
- Do not puncture, disassemble or cause a short-circuit in a battery,
- Do not burn or dispose of a used battery in household rubbish or store it
at temperatures above 60ºC.
Batteries must be disposed of in accordance with locally applicable
environmental regulations. Only use the battery for the purpose for which it
was designed. Never use damaged batteries or those not recommended by
TCT Mobile Limited and/or its affiliates.
This symbol on your telephone, the battery and the accessories
means that these products must be taken to collection points
at the end of their life:
- Municipal waste disposal centres with specific bins for these
items of equipment
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of in the
environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into ordinary bins
if your jurisdiction or your region has suitable recycling and collection
facilities; instead they are to be taken to collection points for them to be
recycled.
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO
THE INSTRUCTIONS.
•
CHARGERS
Mains powered chargers will operate within the temperature range of: 0°C
to 40°C.
The chargers designed for your mobile phone meet with the standard for
safety of information technology equipment and office equipment use. They
are also compliant to the ecodesign directive 2009/125/EC. Due to different
applicable electrical specifications, a charger you purchased in one jurisdiction
may not work in another jurisdiction. They should be used for this purpose
only.
•
RADIO WAVES:
Proof of compliance with international standards (ICNIRP) or with European
Directive 1999/5/EC (R&TTE) is required of all mobile phone models before
they can be put on the market. The protection of the health and safety for
the user and any other person is an essential requirement of these standards
or this directive.
THIS DEVICE MEETS INTERNATIONAL GUIDELINES FOR EXPOSURE TO
RADIO WAVES
Your mobile device is a radio transmitter and receiver. It is designed not to
exceed the limits for exposure to radio waves (radio frequency
electromagnetic fields) recommended by international guidelines. The
guidelines were developed by an independent scientific organization (ICNIRP)
and include a substantial safety margin designed to assure the safety of all
persons, regardless of age and health.
The radio wave exposure guidelines use a unit of measurement known as the
Specific Absorption Rate, or SAR. The SAR limit for mobile devices is 2.0 W/kg.
Tests for SAR are conducted using standard operating positions with the
device transmitting at its highest certified power level in all tested frequency
bands. The highest SAR values under the ICNIRP guidelines for this device
model are:
Maximum SAR for this model and conditions under which it was recorded.
Head SAR
GSM 900
0.991 W/kg
Body-worn SAR
GSM 900
1.03 W/kg
1) Non-compliance with the instructions for use or installation,
or with technical and safety standards applicable in the
geographical area where your phone is used,
2) Connection to any equipment not supplied or not
recommended by TCT Mobile Limited,
3) Modification or repair performed by individuals not authorised
by TCT Mobile Limited or its affiliates or your vendor,
4) Inclement weather, lightning, fire, humidity, infiltration of
liquids or foods, chemical products, download of files, crash,
high voltage, corrosion, oxidation…
Your phone will not be repaired in case labels or serial numbers
(IMEI) have been removed or altered.
There are no express warranties, whether written, oral or
implied, other than this printed limited warranty or the
mandatory warranty provided by your country or jurisdiction.
In no event shall TCT Mobile Limited or any of its affiliates be
liable for indirect, incidental or consequential damages of any
nature whatsoever, including but not limited commercial or
financial loss or damage, loss of data or loss of image to the full
extent those damages can be disclaimed by law.
Some countries/states do not allow the exclusion or limitation
of indirect, incidental or consequential damages, or limitation of
the duration of implied warranties, so the preceding limitations
or exclusions may not apply to you.
Troubleshooting. ..............
Before contacting the service centre, you are advised to follow
the instructions below:
You are advised to fully charge (
•
) the battery for
optimal operation.
Avoid storing large amounts of data in your phone as this
•
may affect its performance.
Use User Data Format to perform phone formatting, (to
•
perform User Data format, hold down # while
simultaneously pressing the power on/off key). ALL User
phone data: contacts, photos, messages and files will be lost
permanently.
and carry out the following checks:
My phone cannot switch on
Check the battery contacts, remove and reinstall your
•
battery, then turn your phone on
Check the battery power level, charge for at least 20
•
minutes
If it still does not work, please use User Data Format to
•
reset the phone
(1)
My phone is frozen or has not responded for several
minutes
Restart your phone by pressing and holding the
•
key
Remove the battery and re-insert it, then restart the phone
•
If it still does not work, please use User Data Format to
•
reset the phone
(1)
My phone turns off by itself
Check that your keypad is locked when you are not using
•
your phone, and make sure power off key is not mis-
contacted due to unlocking keypad.
Check the battery charge level
•
If it still does not work, please use User Data Format to
•
reset the phone
(1)
During use, the actual SAR values for this device are usually well below the
values stated above. This is because, for purposes of system efficiency and to
minimize interference on the network, the operating power of your mobile
device is automatically decreased when full power is not needed for the call.
The lower the power output of the device, the lower its SAR value.
Body-worn SAR testing has been carried out at a separation distance of 10 mm.
To meet RF exposure guidelines during body-worn operation, the device should
be positioned at least this distance away from the body. If you are not using an
approved accessory ensure that whatever product is used is free of any metal
and that it positions the phone the indicated distance away from the body.
Organizations such as the World Health Organization and the US Food and
Drug Administration have stated that if people are concerned and want to
reduce their exposure they could use a hands-free device to keep the phone
away from the head and body during phone calls, or reduce the amount of
time spent on the phone.
For more information you can go to www.alcatelonetouch.com
Additional information about electromagnetic fields and public health are
available on the following site: http://www.who.int/peh-emf.
Your telephone is equipped with a built-in antenna. For optimal operation,
you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in positions
other than against your ear. In such circumstances the device will be
compliant with the guidelines when used with headset or USB data cable. If
you are using another accessory ensure that whatever product is used is free
of any metal and that it positions the phone at least 10 mm away from the
body.
My phone cannot charge properly
Make sure you are using an Alcatel battery and the charger
•
from the box
Clean the battery contact if it’s dirty.
•
Make sure your battery is inserted properly before plugging
•
in the charger.
Make sure that your battery is not completely discharged; if
•
the battery power is empty for a long time, it may take
around 20 minutes to display the battery charger indicator
on the screen
Make sure charging is carried out under normal conditions
•
(0°C to +40°C)
When abroad, check that the voltage input is compatible
•
My phone cannot connect to a network or “No service”
is displayed
Try connecting in another location
•
Verify the network coverage with your operator
•
Check with your operator that your SIM card is valid
•
Try selecting the available network(s) manually
•
Try connecting at a later time if the network is overloaded
•
My phone cannot connect to the Internet
Check that the IMEI number (press *#06# ) is the same as
•
the one printed on your warranty card or box
Make sure that the internet access service of your SIM card
•
is available
Check your phone's Internet connecting settings
•
Make sure you are in a place with network coverage
•
Try connecting at a later time or another location
•
Invalid SIM card
Make sure the SIM card has been correctly inserted
•
Make sure the chip on your SIM card is not damaged or
•
scratched
Make sure the service of your SIM card is available
•
Unable to make outgoing calls
Make sure you have dialed a valid number and press the
•
key
For international calls, check the country and area codes
•
Make sure your phone is connected to a network, and the
•
network is not overloaded or unavailable
Check your subscription status with your operator (credit,
•
SIM card valid, etc.)
Make sure you have not barred outgoing calls
•
Make sure that your phone is not in flight mode
•
Unable to receive incoming calls
Make sure your phone is switched on and connected to a
•
network (check for overloaded or unavailable network)
Check your subscription status with your operator (credit,
•
SIM card valid, etc.)
Make sure you have not forwarded incoming calls
•
Make sure that you have not barred certain calls
•
Make sure that your phone is not in flight mode
•
The caller’s name/number does not appear when a call
is received
Check that you have subscribed to this service with your
•
operator
Your caller has concealed his/her name or number
•
I cannot find my contacts
Make sure your SIM card is not broken
•
Make sure your SIM card is inserted properly
•
Import all contacts stored in SIM card to phone
•
The sound quality of the calls is poor
You can adjust the volume during a call by pressing the
•
key
Check the network strength
•
Make sure that the receiver, connector or speaker on your
•
phone is clean
Regulatory information ...
The following approvals and notices apply in specific regions as noted.
Telephone warranty ......
Your phone is warranted against any defect or malfunctioning
which may occur in conditions of normal use during the
warranty period of twelve (12) months
(1)
from the date of
purchase as shown on your original invoice.
Batteries
(2)
and accessories sold with your phone are also
warranted against any defect which may occur during the first
six (6) months
(1)
from the date of purchase as shown on your
original invoice.
In case of any defect of your phone which prevents you from
normal use thereof, you must immediately inform your vendor
and present your phone with your proof of purchase.
If the defect is confirmed, your phone or part thereof will be
either replaced or repaired, as appropriate. Repaired Phone
and accessories are entitled to a one
(1)
month warranty for
the same defect. Repair or replacement may be carried out
using reconditioned components offering equivalent
functionality.
This warranty covers the cost of parts and labor but excludes
any other costs.
This warranty shall not apply to defects to your phone and/or
accessory due to (without any limitation):
(1)
The warranty period may vary depending on your country.
(2)
The life of a rechargeable mobile phone battery in terms of
conversation time standby time, and total service life, will depend
on the conditions of use and network configuration. Batteries being
considered expendable supplies, the specifications state that you
should obtain optimal performance for your phone during the first six
months after purchase and for approximately 200 more recharges.
•
LICENCES
Obigo®
is a registered trademark of Obigo AB.
microSD Logo is a trademark.
eZiText™ and Zi™ are trademarks of Zi
Corporation and/or its Affiliates.
I am unable to use the features described in the manual
Check with your operator to make sure that your
•
subscription includes this service
Make sure this feature does not require an Alcatel
•
accessory
When I select a number from my contacts, the number
cannot be dialed
Make sure that you have correctly recorded the number in
•
your file
Make sure that you have inputted the country prefix when
•
calling a foreign country
I am unable to add a contact in my contacts
Make sure that your SIM card contacts are not full; delete
•
some files or save the files in the phone contacts
My callers are unable to leave messages on my voicemail
Contact your network operator to check service availability
•
I cannot access my voicemail
Make sure your operator’s voicemail number is correctly
•
entered in "
Messages\Voicemail
"
Try later if the network is busy
•
The flickering
icon is displayed on my standby
screen
You have saved too many short messages on your SIM card;
•
delete some of them or archive them in the phone memory
SIM card PIN locked
Contact your network operator to obtain the PUK code
•
(Personal Unblocking Key)
I am unable to download new files
Make sure you have inserted micro SD card
•
Make sure there is sufficient micro SD card memory for
•
your download
Check your subscription status with your operator
•
General information .......
Internet address
•
: www.alcatelonetouch.com
Hot Line Number
•
: see "TCT Mobile Services" leaflet or
go to our Internet site.
Address
•
: Room 1910-12A, Tower 3, China HK City, 33
Canton Road, Tsimshatsui, Kowloon, Hong Kong
On our Internet site, you will find our FAQ (Frequently Asked
Questions) section. You can also contact us by e-mail to ask
any questions you may have.
An electronic version of this user guide is available in English
and other languages according to availability on our server:
www.alcatelonetouch.com
Your telephone is a transceiver that operates on GSM
networks with 850/900/1800/1900 MHz bands.
This equipment is in compliance with the essential
requirements and other relevant provisions of Directive
1999/5/EC. The entire copy of the Declaration of Conformity
for your telephone can be obtained through our website: www.
alcatelonetouch.com
Protection against theft
(1)
Your telephone is identified by an IMEI (phone serial number)
shown on the packaging label and in the product's memory.
We recommend that you note the number the first time you
use your telephone by entering * # 0 6 # and keep it in a safe
place. It may be requested by the police or your operator if
your telephone is stolen. This number allows your mobile
telephone to be blocked preventing a third person from using
it, even with a different SIM card.
Disclaimer
There may be certain differences between the user manual
description and the phone's operation, depending on the
software release of your telephone or specific operator services.
TCT Mobile shall not be held legally responsible for such
differences, if any, nor for their potential consequences, which
responsibility shall be borne by the operator exclusively.
(1)
Contact your network operator to check service availability.
How to make your battery last longer
Make sure you follow the complete charge time (minimum
•
3 hours)
After a partial charge, the battery level indicator may not
•
be exact. Wait for at least 20 minutes after removing the
charger to obtain an exact indication
Switch on the backlight upon request
•
ALCATEL is a trademark of
Alcatel-Lucent and used under license by
TCT Mobile Limited.
All rights reserved © Copyright 2013
TCT Mobile Limited.
TCT Mobile Limited reserves the right to alter
material or technical specification without prior
notice.
Safety and use ..................
We recommend that you read this chapter carefully before using your
phone. The manufacturer disclaims any liability for damage, which may
result as a consequence of improper use or use contrary to the
instructions contained herein.
•
TRAFFIC SAFETY:
Given that studies show that using a mobile phone while driving a vehicle
constitutes a real risk, even when the hands-free kit is used (car kit,
headset...), drivers are requested to refrain from using their mobile when
the vehicle is not parked.
When driving, do not use your phone and headphone to listen to music or to
the radio. Using a headphone can be dangerous and forbidden in some areas.
When switched on, your phone emits electromagnetic waves that can
interfere with the vehicle
's electronic systems such as ABS anti-lock brakes
or airbags. To ensure that there is no problem:
- do not place your phone on top of the dashboard or within an airbag
deployment area,
- check with your car dealer or the car manufacturer to make sure that
the dashboard is adequately shielded from mobile phone RF energy.
•
CONDITIONS OF USE:
You are advised to switch off the telephone from time to time to optimise
its performance.
Switch the phone off before boarding an aircraft.
Switch the phone off when you are in health care facilities, except in
designated areas. As with many other types of equipment now in regular
use, mobile telephones can interfere with other electrical or electronic
devices, or equipment using radio frequency.
Switch the phone off when you are near gas or flammable liquids. Strictly
obey all signs and instructions posted in a fuel depot, petrol station, or
chemical plant, or in any potentially explosive atmosphere.
When the phone is switched on, it should be kept at least 15 cm from any
medical device such as a pacemaker, a hearing aid or insulin pump, etc. In
particular when using the phone, you should hold it against the ear on the
opposite side to the device, if any.
To avoid hearing impairment, pick up the call before holding your phone to
your ear. Also move the handset away from your ear while using the "hands-
free" mode because the amplified volume might cause hearing damage.
Do not let children use the phone and/or play with the telephone and
accessories without supervision.
When replacing the cover please note that your phone may contain
substances that could create an allergic reaction.
Always handle your phone with care and keep it in a clean and dust-free place.
Do not allow your phone to be exposed to adverse weather or environmental
conditions (moisture, humidity, rain, infiltration of liquids, dust, sea air, etc).
The manufacturer
's recommended operating temperature range is -10°C to
+55°C.
Over 55°C the legibility of the phone
's display may be impaired, though this is
temporary and not serious.
Emergency call numbers may not be reachable on all cellular networks. You
should never rely only on your phone for emergency calls.
Do not open, dismantle or attempt to repair your mobile phone yourself.
Do not drop, throw or bend your mobile phone.
Do not paint it.
Use only batteries, battery chargers, and accessories which are recommended
by TCT Mobile Limited and its affiliates and are compatible with your phone
model. TCT Mobile Limited and its affiliates disclaim any liability for damage
caused by the use of other chargers or batteries.
Remember to make back-up copies or keep a written record of all important
information stored in your phone.
Some people may suffer epileptic seizures or blackouts when exposed to
flashing lights, or when playing video games. These seizures or blackouts may
occur even if a person never had a previous seizure or blackout. If you have
experienced seizures or blackouts, or if you have a family history of such
occurrences, please consult your doctor before playing video games on your
phone or enabling a flashing-lights feature on your phone.
Parents should monitor their children
's use of video games or other features
that incorporate flashing lights on the phones. All persons should discontinue
use and consult a doctor if any of the following symptoms occur: convulsion,
eye or muscle twitching, loss of awareness, involuntary movements, or
disorientation. To limit the likelihood of such symptoms, please take the
following safety precautions:
- Do not play or use a flashing-lights feature if you are tired or need sleep.
- Take a minimum of a 15-minute break hourly.
- Play in a room in which all lights are on.
- Play at the farthest distance possible from the screen.
- If your hands, wrists, or arms become tired or sore while playing, stop and
rest for several hours before playing again.
- If you continue to have sore hands, wrists, or arms during or after playing,
stop the game and see a doctor.
When you play games on your phone, you may experience occasional
discomfort in your hands, arms, shoulders, neck, or other parts of your body.
Follow the instructions to avoid problems such as tendinitis, carpal tunnel
syndrome, or other musculoskeletal disorders.
(1)
User Data Format
ALL user phone data: Contacts, messages and
files will be lost permanently. Please store phone data in SIM card before
you want to format
IP4634_ALCATEL 3000G_QG_Eng_GB_08_130531.indd 2
IP4634_ALCATEL 3000G_QG_Eng_GB_08_130531.indd 2
2013-5-31 13:25:28
2013-5-31 13:25:28
