USING YOUR VOICEMAIL - MENU OPTIONS
Connect to your voicemail using the
mail key, ##
or
4000
. If calling externally, you will need to
enter your mailbox number (same as extension
number), then your password.
1
to review your messages (they may
automatically start to play)
2
to send a message
3
to check read messages
4
for greeting management menu
5
for personal options.
LISTENING TO VOICEMAILS – OPTION 1
When you have received a message, accessed
your mailbox and pressed 1 to review your
messages, press;
1
to rewind 10 seconds (1 1 to return to start)
2
to pause / resume (during listen)
3
to fast forward 10 seconds (3 3 to get to end)
5
for time and date received
6
to send a copy (when you have finished
recording your reply, press #)
7
to erase.
8
to reply – press # at the end of the recording.
9
for archived messages
#
next message
0
more options
*
Exit
11
(at the end of the message) to listen again.
USEFUL NUMBERS
DTMF/Touch Touch
Group Pick Up
All faults should be logged to the IT Service
Desk on x4895 or alternatively 0300 111 4895
MESSAGE KEY
There are three types of messages which will light
the
mail access
key. If lit, press it and follow the
information on the screen
•
Voicemail – You can initiate a call to
voicemail
•
Callback - shows who left a callback request
•
Unanswered – shows who tried to reach you.
For the last two, select from Delete or Recall by
pressing the button adjacent to the relevant option
SETTING UP YOUR VOICEMAIL
•
To access your voice mail internally press
your mail key; or dial
##
; or dial
4000
.
•
To access your voicemail externally, dial
020
8209 4000
, press 1 followed by your extension
number.
•
You will then be asked to enter your
password. All initial passwords are
1234
-
enter this, followed by
#
.
You will then be asked to personalise your
mailbox:
•
Record your name followed by
#
, then
#
to
save.
•
Then enter a new four digit password.
•
Now set up your greeting.
TO RECORD YOUR PERSONAL GREETING
Access your mailbox and enter your password
•
Press
4
for greetings menu
•
Press
2
to record personal greeting
•
Press
#
to stop recording
•
Press
#
to save recording
•
Press
*
to exit
•
Press
6
to select personal greeting
•
NB if you do not follow the last step your
message will not play
DIVERTING CALLS TO ANOTHER PHONE
•
Press the forward key in your display (top
right). Select the type of forwarding (e.g.
voicemail, on busy etc) and manually enter
the destination or;
•
Dial
*60
and enter the destination number.
NB External diversion is only available if the
feature has been activated on your
extension
.
•
To cancel, Press the forward key in your
display and select deactivate
or dial
*64
PROGRAMMING FUNCTION KEYS &
PERSONAL SPEED DIALS
•
Navigate to the perso
tab;
•
Select a free key on the screen (use
navigator
to scroll down if necessary)
Then either:
•
Press Speed dial, enter in telephone
number (including 9 for outside line) press
apply. Enter name (label) and press Apply
.
or
•
Select services, Choose forwarding services
for divert keys, call pick up for pick up keys.
Enter the destination number or extension
number press apply.
•
Enter name (label) and press Apply.
DELETE OR MODIFY A PERSONAL KEY
•
Press the
guide
key followed by the speed
dial key.
Select delete or modify in the screen as
required.
PROGRAMMING RING TONES
Navigate to the menu tab,
•
Settings
•
Phone
•
Ringing
•
Internal
or external
To play each ring tone press the key in the
display, use the
navigator
to scroll down for all
16 tones. To set the ring tone press
OK
located
in the centre of the
navigator
.
