17
Troubleshooting
No. Prompt Tone
Cause of Failure
Solution
1
Wheels off the ground
Robot suspended
Please put the Robot back to the ground and press the
cleaning key again.
2
Dust box not installed
Dust box removed and not installed
Return the dust box to the Robot and press the cleaning
key again.
3
Battery failure
Abnormal battery charging
Contact after-sales test battery
4
Please check if the wheel is stuck
Wheel jammed
Check whether the wheel is entangled with foreign
objects and clean up the entangled objects.
5
Please check if the front collision is
stuck
Front impact bracket stuck
Check whether the front collision can rebound normally
6
Robot connection failed
Machine failed to connect to server
Check whether the wireless network connected during
distribution can connect to the internet
7
The battery is low, please charge
the machine
Battery power less than 20 %
The machine automatically enters the recharge mode
8
Please check whether the side
brush is tangled or jammed
Abnormal edge brushing
Check whether the side brush is wound by wire and
clean up the wound
9
Please move the machine to the
open area.
The machine failed to get out of
trouble.
Please move the Robot to an empty place and press the
cleaning key again.