3
Troubleshooting
Removing Z-Wave Devices
To remove Z-Wave devices, each device must be within direct communication range of the
Cellular Hub. For best results, we recommend having Cellular Hub in the same room as the
device you are excluding.
Remove Z-Wave Devices Locally
1. Press the Menu button twice to navigate to the Remove Menu. The Status Light will be
solid red.
2. Press the Select button to put the Hub in Remove Mode. The Status Light will blink red
when in Remove Mode.
3. Follow the Z-Wave device’s instructions to put the device into Remove Mode.
4. The Hub’s Status Light will turn solid red once a device has been successfully removed
from to the network.
5. Repeat Steps 2-4 for any additional device you wish to remove from the network.
Unsuccessful installation
If the Z-Wave device is not added successfully, follow the device specific removal procedure
and then try the Add process again.
Unsuccessful network connection
Establishing network connection
If the Hub will not connect to Alarm.com servers, indicated by the Status Light blinking white, a
communication test may need to be initiated.
1. Hold the Menu button for about 5 seconds until the Hub’s Status Light starts blinking amber.
2. Press the Power button. The Status Light will display an animation of an amber LED moving
back and forth.
3. During this time, the Hub will try to establish connection with the Alarm.com servers. If the
Status Light turns solid green then the Hub has successfully established connection. If the
Status Light turns solid red then the Hub was unable to establish connection.
